Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best pet insurance
We bought healthy paw insurance when my dog Chloe was 3 months. When Chloe just passed her 2 years birthday, we found her poop with blood and took her to vet. The vet found her got cancer. Since she is so young and so sweet, and we have the insurance covered, we choose to take her to an oncologist and gave her a Chemo therapy . The Chemo therapy last 7 months. Healthy Paw insurance support us during whole procedure time. We received the reimbursement so quickly after we upload the invoices on their website. I am not sure if we can have the best treatment for our Chloe without pet insurance. After first time Chemo, Chloe was cancer free for 6 months, but cancer cell back to her from this Feb. She is under the second time Chemo therapy with Health Paw insurance support. My husband and I really don't know if we can keep give our Chloe best treatment without Health Paw insurance. They are the best.
Insurer: Healthy Paws
By: Polly
excellent customer service.
excellent customer service.
Insurer: Trupanion
By: Durland
Not good not helpful.
Not good not helpful. Makes me question the policy and if I really need a insurance that isn't going to be there for pet when needed
Insurer: Trupanion
By: Michael
Picked up the telephone when I called.
Picked up the telephone when I called. Extremely easy claim process. Very Very friendly representatives and piece of mind with my two dogs
Insurer: Trupanion
By: Ray
The few phone calls I have made over the past 5 years I have gotten misinformation each time.
The few phone calls I have made over the past 5 years, I have gotten misinformation each time. Basing my actions because of misinformation has caused a great deal of inconvenience and out of pocket costs that were covered by my policy! I really don't know if I believe any info anymore!
Insurer: Trupanion
By: Lucinda
Trupanion has been a reliable medical insurance provider for my pets for 10 years.
Trupanion has been a reliable medical insurance provider for my pets for 10 years. They promptly provide assistance, and they process and pay claims quickly. They are great! I highly recommend Trupanion.
Insurer: Trupanion
By: Judy
Your staff is awesome and although I have not really had to use your service yet.
Your staff is awesome and although I have not really had to use your service yet. I would hope it would be as good
Insurer: Trupanion
By: Patti
They refuse coverage for most injuries/ailments
My 2 year old dog tore her ACL, I hadn't had trupanion long enough for it to be covered, understandable, all of my other claims to them I have had to fight tooth and nail to get reimbursement. 9 months into paying for trupanion my dog tore her other ACL, now they are refusing to cover it because of the first injury, she is a liability... really?? Its not even the same leg so it isnt a preexisting condition..ISNT THIS WHY I HAVE PET INSURANCE? I do not recommend trupanion under any circumstance, it's a huge waste of money
Insurer: Trupanion
By: Brendan
As soon as recurring charges appeared, Nationwide grasped at straws to claim a pre-existing condition
I insured my puppy on the first day allowed after bringing him home. My first few claims for things like puppy vaccinations were paid without issue. But as soon as I had any kind of recurring vet expenses, Nationwide spent two months digging through repeatedly submitted medical claims and grasped at straws to find something they could claim was a pre-existing condition. Additionally, my claims were delayed for as long as possible prior to the determination being made. In my opinion, it is clear this company will do whatever they can to find a way to decline any chronic claims. I am not impressed and have told my vet, who is sharing that info with other clients.
Insurer: Nationwide
By: Jean
Healthy Paws is incredibly responsive, efficient, accurate, easy to use, and caring. Fantastic service!
Healthy Paws is incredibly responsive, efficient, accurate, easy to use, and caring. Fantastic service!
Insurer: Healthy Paws
By: John