Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Peace of mind going to the vet!
Thank you for providing fast service and peace of mind when we had to take Mimi in for surgery!
Insurer: Nationwide
By: Monique
AMAZING COMPANY FOR FIVE YEARS AFTER DROPPING TRUPANION
Most AMAZING team ever NEVER had one minute of trouble Always willing to help Best thing I did drop Trupanion and switched to Nationwide. I have referred 5 people and you know I am 200Percent happy Client for life
Insurer: Nationwide
By: JOe
Extremely supportive
From filing claims, to helping me understand benefit options, Nationwide has been extremely supportive and more than that they have been a friend. It has never been a sales pitch. Their staff have always been kind and their help comes from the heart. They have been a tremendous help through some difficult times as a pet owner.
Insurer: Nationwide
By: Patt
Awesome
I have had other pet insurance policies in the past, but Healthy Paws has been the best. They actually pay what they say they are going to pay! My cat Roshi ate a mesh avocado bag and had to have emergency abdominal surgery to get it out. The expense was staggering, but Healthy Paws covered the 80% according to my policy in full. It made having the surgery a reality. Not only that, but they checked up on him afterwards! I’d like to see a human insurance company do that!!
Insurer: Healthy Paws
By: Rachel
Outstanding, caring insurance company!
We appreciate everything Nationwide does to help with CJ’s health and financial costs. Their customer service is outstanding. Nationwide truly cares about our little guy!!! Thank you!
Insurer: Nationwide
By: Cindy
Great customer Service.
I have a cat that was actually in Kidney Failure when i took her into the vet. They tried some medication on her for a few days because of the cats temperament. After 4 days she was a different cat. She is eating better and her temperament has made 180 degree turn. I would not have been able to do this without Healthy Paws. They reimbursed quickly and emailed to check on her.
Insurer: Healthy Paws
By: Jodi
Straight forward review of claim and payment
Good response to claim. Paid as advertised
Insurer: Healthy Paws
By: TomHerbert