Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Literally a lifesaver for my dog.
This insurance has provided me the opportunity to allow my dog to have life saving treatment. The claims take seconds to submit and the reimbursement goes directly into my account within days. I recommend them to all my friends & family.
Insurer: Healthy Paws
By: Stacy
Excellent /responsIve
I appreciate the quick response. The cash out of pocket is often significant and it is good to get a quick response. I have recommended this insurance to friends.
Insurer: Nationwide
By: Bonnie
Best Pet Insurance
Claims are processed effortlessly, very quick response. The only time I had to call customer service, the agent was very helpful. I am so glad we chose Nationwide for our pets health insurance.
Insurer: Nationwide
By: Deb
Great response to claims.
ASPCA is a very good pet insurance company. They have an excellent response time to all claims and questions. I am happy that I have them for my cats
Insurer: ASPCA
By: Roseann
Exceptional service
I've had nothing but exceptional service since initial purchase of pet insurance.
Insurer: Nationwide
By: Cheryl
My Nationwide Pet insurance is so much better than MY health insurance!
FANTASTIC!! Ya’ll are THE Best. I can COUNT on you to review and place the vet bill money in my account within a day or 2.
Insurer: Nationwide
By: Rhonda
Great service with a very fast turnaround!
Very fast turnaround and great service. When I’ve spoken with customer service it has always been pleasant and they’ve handled the problem well.
Insurer: Nationwide
By: Gerri
Nationwide pet insurance has been well worth it & customer service has been amazing!
I wasn't sure about getting pet insurance because I didn't think I could justify the cost. I was wrong! We adopted a stray puppy that hadn't been spayed yet and thought I would do insurance "just in case". Well, it has more than been worth it. I was afraid it would be hard to file the claims, get a response from customer service or things wouldn't be covered. It has been completely the opposite. Great customer service, ease of use for the website and claims and ZERO hassle on whether services were covered. I will be sure to recommend to friends/family and neighbors!
Insurer: Nationwide
By: Andrea