Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Best insurance
I can’t say enough great things about this insurance provider. Excellent customer service, super fast with the claims and always there when we need them. I only wish my personal health insurance was as good.
Insurer: Nationwide
By: Erik
Couldn’t be HAPPIER with Nationwide pet insurance!!
I selected Nationwide pet insurance after doing extensive research on various other companies. Nationwide has very positive ratings and customer comments. I have learned the hard way the financial pitfalls of NOT having pet insurance. I have paid well over $6,000 in medical bills for previous cats illnesses. I got the extremely affordable major medical plan for my 2 rescue cats...hoping of course, never having to use it. From the beginning, the Nationwide staff was awesome! They answered all my questions regarding the plan and gave me very helpful advice about filing claims and using their Vet help line. Unfortunately I recently had to file a huge claim. When my cat got sick, I started by calling the Vet helpline and received immediate assistance. They were extremely helpful, professional and very compassionate. I ended up needing to take my cat to the Pet Hospital. He developed a urinary blockage that required 2 emergency surgeries and hospitalization for a week. During that time I was on the phone multiple times with Nationwide and I truly cannot say enough positive comments about the help I received. I was terrified as my medical bill increased daily. The Nationwide staff helped me through that week and advised me exactly what to do to expedite my claim. Long story short, when the final huge hospital bill came...it took less than 10 minutes to file the claim! And even more impressive...3 days later it was resolved and I was notified that my check had been sent!!!! And all this happened during the Covid19 shutdown when staff members were working from home! I apologize for the lengthy review...but I just went through a worst case scenario and I wanted to share the details about the wonderful experience I had with Nationwide! My cat survived and so did my bank account. I am forever grateful to the entire staff at Nationwide!!!
Insurer: Nationwide
By: Elyse
Very Pleased
Nationwide Pet Insurance has been wonderful. It is so easily to file a claim through the app, and I typically receive reimbursement within two weeks or less of filing. I have been very impressed with the ease as well as customer service.
Insurer: Nationwide
By: Lauren
Dependable and efficient insurance
Really efficient service. Easy process to submit claims. Good coverage.
Insurer: Nationwide
By: Nancy
Best experience and great service.
Deb-great customer service,friendly, knowledgeable,listened to my concerns, gave some feedback/opinion and explained everything in detail.
Insurer: Pets Plus Us
By: Ella
Nationwide Pet Insurance provides the pet owner with peace of mind knowing that they can provide their animal with the best care
Wonderful service as always. Very prompt with processing your claim.
Insurer: Nationwide
By: Deborah
Awesome
We are so happy with Nationwide! Filing claims are quick and easy. Usually we are reimbursed within a couple weeks. We have referred friends. It's nice to have that feeling that if something serious happens or all their medication and office visits covered.Thank you!!🐾
Insurer: Nationwide
By: Christie
I am very happy I chose Pets Best Insurance plan
Love the ease of setting everything up, filing claim and setting up direct deposit info. It took about 3 weeks to receive the reimbursement from the insurance company. Very happy overall. I just need to figure out how to add my other pet. Can't find where to add pet in my account.
Insurer: Pets Best
By: Tina
Best pet insurance / super quick payment
I’ve had this pet insurance for 15 years. It has substantially improved since pet insurance started. Their coverage is fabulous (major medical) and payment is made direct to your bank in under a week (most claims). You can submit on your cell phone via VitusVet. Great customer service and easy payment plan too! Too.
Insurer: Nationwide
By: Lynn
Nationwide has provided the fantastic service.
Nationwide has been great. I have utilized their telemedicine and and am impressed at the follow up to see how our fur baby is doing.
Insurer: Nationwide
By: Jill