Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Getting Hartville pet insurance is the smartest thing I could do for my pets
The website is very user friendly and the customer service team is exceptional
Insurer: Hartville
By: Jessica
Thank you for saving my cat's life!
On a Thursday night during COVID-19 related lockdown of my nearest city, my exceptionally friendly, funny, adored cat Boomerang was admitted to an animal hospital for two life-threatening conditions that had suddenly appeared. ASPCA helped the veterinarians to save his life. Without ASPCA insurance, I would not have been able to afford his surgery. Making a claim was easy even without access to a printer. After the procedure, Boomerang recovered without any hiccups and ASPCA quickly fulfilled my claim, and ASPCA even phoned to ask how Boomerang is doing. He's a healthy lively young kitty. I thank his veterinarians and ASPCA.
Insurer: ASPCA
By: Rebecca
Horrible experience
I had a HORRIBLE experience with them. Not all inssurance companies abide to stereotypes, but unfortunately in Petsecure's case, they're true. First of all, I hope you're patient because the 10-day-period needed to review my case took TWO MONTHS (I sent my claim on March 26th and this saga ended today, May 26th). It was very difficult to get someone on the line and it would simply hung up on me without having been able to speak to anyone. I had to call many times during the day, multiple times an hour to get someone on the line. I had to speak to three different people on the phone on separate occasions and send emails to another just to activate my customer account and start this whole insurance claiming process...I've never had that kind of experience with any insurance company before. The insurance coverage takes 48h before being activated. I adopted a cat from a shelter on March 5th. On March 8th, I had to go to the vet because the cat was vomiting bile. The shelter told me that my coverage was effective since I had GONE TO THE VET 48h after the adoption. Unfortunately, Petsecure took into account that the cat's symptoms from the night before (March 7th) were the starting point for the cat's record and not the date of the appointment. If you want to waste your time for two months to make a claim and never see your money again, choose Petsecure. You will not be disappointed. Stay safe everyone! Marilyn
Insurer: Petsecure
By: Marilyn
They are wonderful -- I have been a customer for almost 7 years. Any claims I have filed have been promptly paid.
I cannot say enough good things about this company. Anyone I have spoken with there has been very nice, knowledgeable, and helptul. Filing a claim online is easy, and they pay the claims very promptly.
Insurer: Embrace
By: Sarah
Outstanding customer service in every way.
Good pricing, speedy service and totally fair in all claim reviews. I recommend to everyone looking to get pet insurance and even those who aren't! Nationwide is a please to deal with and they haven't disappointed us on any facet of our relationship.
Insurer: Nationwide
By: Patty
Best Pet Insurance We've Ever Seen
We have been nothing but thrilled with the insurance coverage under the Wellness Plan. It's the best we've found, by far, anywhere. The updated electronic claim service has been awesome. Really loving the efficiency and speed the claims are processed under this newer system. It's nice not to have to worry about whether we can take Bear to the vet or not based on cost. This has been one of the best investments we have ever made. We tell all our friends about it and rave about how good it is. Keep up the good work.
Insurer: Nationwide
By: Charles
Fantastic
Your service and prompt payment was fantastic
Insurer: Nationwide
By: Frank
The best!
They are the best when it comes to pet insurance it's the easiest process ever!!!
Insurer: Nationwide
By: Lacey
The right choice for your animal(s)
Nationwide gives me the ability to do what is right for my animals but alleviating the stress of vet costs. They make doing business easy from the process of putting in a claim, communicating status and finally payment. I can't believe how streamlined it is. Thank you Nationwide for an experience I won't have expected in the insurance industry!
Insurer: Nationwide
By: Shawna
The best purchase (besides Moose) that I've made!
Nationwide could not make filing a claim/being reimbursed any easier. It has been the absolute best/saving grace purchase I've made for the dog. I highly recommend to all of my friends. We'll be customers for life!
Insurer: Nationwide
By: Mattie-Lou