Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet Insurance is worht every penny and so easy to work with!! Thank you!
I have had Nationwide for Louie sine we brought him home. It is worth every dime.. not only because the coverage is great but the ease of making a claim and all the things you do to help us keep Louie healthy, safe and happy!! Thank you Nationwide. Couldn't be happier!!
Insurer: Nationwide
By: Cyndi
Healthy Paws is the best pet insurance!
This company has hands down the best customer service! They make it stress free and easy to file a new claim. The process of claims are around 3-10 days and any coverage that is owed back to you is in your account within a few days. Our puppy was sick and they even reached out to ask how he was! What insurance company does that?!! None! I’m so impressed that they even care and check in with their clients. If you have a pet get insurance and use Healthy Paws, you will not be let down! They have my business forever more!
Insurer: Healthy Paws
By: Rachael
Reimbursement isn't what you think
I must admit, Healthy Paws claim submission is very simple and customer service will get back with you fairly quickly. What I didn't like is, that instead of Healthy Paws giving me my reimbursement in monetary form, they took it upon themselves to give me my reimbursement by adding it to my next premium. This is not what was told to me prior to me signing up with them. You pay all this money monthly and you cant get your reimbursement back in hand. So in other words, "Healthy Paws will NOT reimburse. They will always keep their monies within their company!" Not a happy member at this time.
Insurer: Healthy Paws
By: Deborah
Fast and Easy
We had an unexpected medical emergency for Charlie. Submitting the claim was easy. The review and reimbursement was fast. Nationwide even sent a follow up asking how Charlie was doing showing compassion.
Insurer: Nationwide
By: Don
Embrace Insurance is the best investment we've made in our dog.
Embrace Insurance enabled us to keep our dog, Tia, healthy and comfortable through her many health issues. We were able to enjoy her life longer than we'd expected. Our claims with Embrace were answered promptly and we received timely payment. We continue to recommend the company to our friends and family.
Insurer: Embrace
By: beverly
Straightforward and flexible
We had a great experience with the Customer Service rep. She was very helpful and patient and provided all the information we needed. She answered all our questions patiently and provided helpful information for us t odd the right decision. Wait period was reasonable and choices are easy to decide.
Insurer: Pets Plus Us
By: Amin
Very Helpful!
Website and claim forms very easy to navigate. Customer service is very helpful.
Insurer: Nationwide
By: Nicole
Embrace and the surgeon saved my puppy’s paw
On February 3, 2020 my five-month old Norfolk puppy suffered a grievous injury to a hind paw. I was convinced she would lose the paw and thus the leg. Luckily we live 5 minutes from a veterinary trauma hospital whose Board certified surgeon was on duty that day. She was willing to try I to save the paw but advised me that this would be a long road, full of ups and downs. It would be day to day for a long time. Long story short: it took four operations and three months (plus $10,000) and Embrace to save the paw. The surgeon asked me if I had pet insurance since it would be a very expensive process. I said that I had Embrace Pet Insurance and a big smile crossed her face. The puppy, Cardigan, is now running around and going to physical therapy twice a week. They say she will be “good as new.” This would not have happened had it not been for Embrace. I have since recommended Embrace to a new pet owner who did take out a policy.
Insurer: Embrace
By: Heidi