Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Best decision ever!
I researched many pet insurance providers when we got our dog and Healthy Paws was a great decision! Their coverage offered many price points depending on the deductible you wanted and reimbursement percentage that mattered. We did have to submit a claim for the first time and their process was easy and the customer service was incredible! They regularly communicated with me every step, Checked in on my pet regularly to see how he was doing after his surgery and the overall experience was just incredible. Highly recommend you don’t go without pet insurance as procedures can be expensive and would highly recommend Healthy Paws as your provider!
Insurer: Healthy Paws
By: Deb
Always a great experience!
We've had to submit a handful of claims over the past 4 years that we have had our two cats and it's always so easy and fast! We've never had any issues with our claims. You never want your pets to be injured or sick but it's really reassuring to know that Nationwide will make the claims process easy at the end of all of it. Thanks you Nationwide!
Insurer: Nationwide
By: Renee
The Best Pet Insurance I have ever had!
I am so happy that I chose Nationwide for my pet insurance. My dog was diagnosed with Cancer in 2019 and Nationwide has covered every claim for her with no questions asked. Payments were super quick and forms were easy to complete right from my app on my phone. I wouldn't have been able to keep my girl healthy without having this pet insurance. Thank you!
Insurer: Nationwide
By: Mary
So dependable - consistency counts!
Hoffman is my first pet ever! He’s my everything! Smartest thing I have done is get Nationwide with wellness! Everything has been covered and I’ve never had an issue! I couldn’t ask for anything more! Truly!
Insurer: Nationwide
By: Susan
Takes Way Too Long for claim
Takes frustratingly long for a claim to be reviewed. Going on a month and a half of 2 claims pending. Even more info was requested and immediately sent. No response of received given. Called for them to say they could not view images, sorry, need to resend. Sent hard copies, received, and still another 2 weeks. Over $1000 in claims pending. But don’t worry, they’ve taken my $52 payment without Issue for 3 months
Insurer: Nationwide
By: Ryan
Efficient processing of claims and customer service is always a pleasant experience!!
Very pleased at all levels!
Insurer: Nationwide
By: Marybeth
Amazing customer service
Health Paws insurance company has been amazing. I have submitted claims in the past and they were always processed in a timely manner. This company also cares about your pet. They always ask how she is doing when I call and send emails asking how she is doing. I wish I could give them a rating higher than 10 because they truly deserve it.
Insurer: Healthy Paws
By: Victoria
Great Insurance
Overall, I am very pleased with Nationwide Insurance. I have been a loyal customer for almost 16 years. We currently have three dogs insured. Submitting a claim is so easily done online. They usually pay relatively quickly. Depending on the plan, the reimbursement rate is pretty good. One of my dog’s just had a tumor removed from her lip and the bill was over $700. After the insurance reimbursement it ended up costing us about $75 out-of-pocket. I give that two thumbs up. My neighbor has a different pet insurance for her dog and they reimburse hardly anything. I would definitely recommend Nationwide Pet Insurance to a friend or family member. They may not be the cheapest but when you need it, it comes through. You want an insurance you can rely on.
Insurer: Nationwide
By: Melissa
Nationwide is absolutely wonderful in all aspects.
Nationwide makes filing claims easy, there is a quick turnaround for payment, and customer service representatives are knowledgeable, understanding, and pleasant. There is not a long wait time when calling. Premiums are reasonably priced.
Insurer: Nationwide
By: Robin
Nationwide is amazing and I try to refer them to everyone I know for pet insurance!!
You guys are seriously the best!! I downloaded the virus app on my phone and the ease of filling a claim is awesome! Great customer service and I've never had a problem getting quickly reimbursed. My dog has better health insurance than I do, which is sad!! I refer Nationwide to anyone who has a pet because they are that awesome. I should be a spokesperson for you guys because I tell every vet I go to to recommend your company to all their clients!! Bravo Nationwide!!!
Insurer: Nationwide
By: Summer