Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Seamless
Every thing has been very easy as far as submitting a claim. Customer service is always very helpful. So glad I have insurance on my pet!
Insurer: Nationwide
By: Gail
Healthy Paws - a company you and your pet can count on.
HP has literally saved my boys life. Biggie was a very sick puppy and after many test and vet visits (all covered by HP) he was diagnosed with IBD. Through all the ups and downs HP has been the one thing I can count on and knowing I can take care of my boy and give him he care he needs is priceless. They covered ALL his testing, treatments, overnights, medications, speciality testing - all of it. Claims are so easy to submit via their app and they pay out via direct deposit without 24 hours of finalizing their claim. We love them. I am so happy I took the advice to get HP when he was a puppy.
Insurer: Healthy Paws
By: Monica
Nationwide always comes through. The claims process is uncomplicated and the people are committed to excellence.
I purchased Nationwide pet insurance for my dog, Jasper, when he was a puppy. I am extremely satisfied with the Nationwide team. The claim’s process is swift and uncomplicated. Having a vet available 24/7 by phone is very important and much appreciated.
Insurer: Nationwide
By: Rochelle
Filing and reimbursement of claims
Very easy to file your claim and reimbursement was accurate and quick. Customer service always helpful and knowledgeable.
Insurer: Nationwide
By: Jo
I highly recommend Nationwide Pet Insurance if you love your pet!
I have been a Nationwide Pet insurance customer since 2014. When I joined, my dog was a healthy 6 years old with no preexisting health conditions. For the first several years I only needed to submit a claim twice a year when I took my dog in for his semi-annual checkup. I was always shocked with how much was reimbursed (typically 85% or more) on every visit and I received the reimbursement ACH direct deposit within 1-2 weeks of submitting the claim. Because of this, I made sure to take my dog to consistent vet appointments to ensure his health, without worry of how much I needed to pay when I checked him out. I didn't truly appreciate Nationwide Pet Insurance until this last year. My dog is now 12 years old, has developed arthritis, allergies, and gets sick on a more consistent basis. I have had to take him to the vet several times in the last year due to natural old age. Constantly going to the vet can add up quickly, but with Nationwide, I have been reimbursed up to 85% of his bills and paid within 1-2 weeks every time. If you don't want financial strain to get in the way of keeping your pet healthy and comfortable, I highly recommend Nationwide!
Insurer: Nationwide
By: Steve
Absolutely recommend!!!
I have had pet insurance with Nationwide for the past 11 years (when it was previously VPI) and I have been very, yes very, satisfied the entire time. I was nervous when Nationwide took over that it would changes things for the negative but I genuinely have no complaints. Every time I have talked to someone through customer service, billing, claims, etc - they have been friendly, responsive, and genuinely helpful. My monthly cost has gone up as time has gone by, but I think that is to be expected. That may influence for some people as your pet ages, but if you have a pet with chronic conditions - it has been a huge stress relief. It allows you to focus on the care of your pet and not stress as much about the cost. And when my dog was much younger it was also appreciated for spay/neuter, shots, and wellness visits. I was worried there would be lots of exclusions for coverage for anything that came up, and every time, her conditions were covered - EVERY time - over the past 11 years (and we've had LOTS). Overall, I am very very happy I purchased pet insurance, with this company especially and I would absolutely recommend it.
Insurer: Nationwide
By: Angela
Having pet insurance can be So helpful for basic care and at the hardest of times.
Nationwide Pet Insurance has always been there for us when we need assistance or guidance for our dog’s health and when we need help with plan information. They really seem to care.
Insurer: Nationwide
By: nancy
Simply, the best pet insurance!!!
Great & fast service.
Insurer: Nationwide
By: Raul
Thank you
Excellent assistance with getting my claim processed in a timely fashion
Insurer: Nationwide
By: Lamont