Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I was grateful the agent was able to…
I was grateful the agent was able to reassure me that my pet was covered by your insurance. I was very concerned when my vet could not find him listed (only my deceased pets, and one never treated at that location). I was happy to see how quickly my claim was paid.
Insurer: Trupanion
By: Sally's Mom
Great customer service
Great customer service! Thank you
Insurer: Nationwide
By: Loriane
When I call I can get a live friendly…
When I call I can get a live friendly agent who is knowledgeable and can give me information on the status of my claim. After the call I am satisfied with the information that was given. A payment link was given so I could decide how I wanted to receive my payment from the claim.
Insurer: MetLife
By: J.Evans
Claim was quick and easy
Claim was quick and easy, fast, love the chat was helpful when i had a quick question. Thank you 😊
Insurer: MetLife
By: Norma Huntley
Excellent customer service
Excellent customer service . Everyone I had spoke with was so knowledgeable. The process for submitting and receiving payment on a claim was very easy .
Insurer: MetLife
By: customer
Happy with Fetch
Easy to follow instructions on app. Turn around for reimbursement was acceptable. Customer service is good.
Insurer: Fetch
By: Pam
First claim for our new puppy
This was my first claim for my new puppy and it could not have been easier! It was a very stressful time trying to make sure our puppy was okay and after multiple vet and ER visits, it was time to submit the claim and it took me probably 10 minutes. MetLife was so quick to review and provide reimbursement that it made it one less thing to worry about while we made sure our puppy was feeling better. Nothing but great things to say about this experience with MetLife!
Insurer: MetLife
By: Customer
Poor customer service and coding
Claim was coded incorrectly based upon a previous claim from 1.5 years ago. Told I had to appeal the claim by having vet provide additional documentation on claim. Plus I got an attitude from customer service rep.
Insurer: Trupanion
By: Andrea
Very easy to use
Very easy to use, I am thankful for that. No hassles so far
Insurer: MetLife
By: customer
It was very easy to submit claim
It was very easy to submit claim. My invoice had all the information needed & an email was sent to ask what payment type I would like.. the claim was paid quickly . Great service from a trustworthy company.
Insurer: MetLife
By: Denise Owens