Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Nice service
I like how staff in pumpkin pet insurance make me comfort and verry humble
Insurer: Pumpkin
By: Andika Heha
My beautiful wonderful Theodore died…
My beautiful wonderful Theodore died March 22. He was a Yorkshire terrier. He would have been ten years old this May 22. I miss him dearly But one thing I didn’t have to worry about was paying for his vet care which was a lot. I bought insurance when Theodore when he was four months old. Nationwide never questions my bills and always paid thank you Nationwide. I do really appreciate that. I’m 77 year old woman and I would not have had the money to properly take care of him. At least with all the sadness I didn’t have to worry about the cost. If I ever get a companion again I would definitely insure with you Thank you.
Insurer: Nationwide
By: Deb Mann
Pets Best
Happy with my choice of Pets Best for Layla's insurance. Easy to file a claim and Customer support is awesome.
It is very easy to submit a claim…
It is very easy to submit a claim online. Once the claim is submitted, it is processed very quickly, with a refund deposited directly in my account.
Insurer: MetLife
By: Jocelyn Merz
The customer service representative…
The customer service representative took the time to explain where I could find all of my benefits. And when I filed a claim when my Great Dane had to have an emergency surgery, their reimbursement went very smoothly and quickly.
Insurer: MetLife
By: Lori
Time and time again they come through…
Time and time again MetLife Pet insurance comes through for my furbabies needs. We have two policies for 6 kitties and I have never had a problem with them. They are great over the phone and via the app. Thanks for being a great company!
Insurer: MetLife
By: Carolina
Fast and fair claim processing
Fast and fair claim processing and quick refunds.
Insurer: MetLife
By: customer
Trupanion always there for you and they…
Trupanion always there for you and they pay right after you submit your claim.
Insurer: Trupanion
By: Marcia Brown Hogan
Patiently answered all of my questions…
Patiently answered all of my questions and it was nice to get a human being very quickly on the phone.
Insurer: Prudent Pet
By: Heather
Very prompt and convenient service
Very prompt and convenient service. The claim was processed and accepted with no additional hassle
Insurer: Trupanion
By: Holly