Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent Claim Service
Fetch Pet always settles claims promptly and provides excellent explanations about their status.
Insurer: Fetch
By: Pamela
Love the energy and how fast it was…
Love the energy and how fast it was very nice person I spoke to and what you guys can do for my beloved bunnies
Insurer: Nationwide
By: I’m sorry I forgot his name
Easy to work with.
Easy to upload documentation. Quick response.
Insurer: Fetch
By: Keri
dont communicate with reps tell different answers,
had to resubmit on claim multiple times (SINCE 11/25) 10 times. Vet was requested info 4 times, had to send records multiple times. Finally said no. Inquired to cancel wellness before policy renew date ) 9 days) was told would get a refund for remaining time left. Today was told incorrect. Have to cancel all. No refund at all. Was told by rep. I could. Megan said incorrect. Tired of reps not giving right info. That's why going with another pet insurance.
Insurer: Pets Best
By: DEBORAH SARTAIN-PAUL
The problem I had was dates of surgery…
The problem I had was dates of surgery and release date of my dog's surgery. The dates didn't match, the reason was the surgery date was on the 3rd his release date was the 4th. This created a problem so I had to call customer service, they called emergency vet and it was straight immediately.
Insurer: MetLife
By: Joan
I love Healthy Paws Pet Insurance!!
I love Healthy Paws Pet Insurance!!! One of my dogs ended up with a cruciate ligament tear and has had multiple vet visits. Healthy Paws was fantastic every step of the way and I could not have done it without them!! I highly recommend.
Insurer: Healthy Paws
By: Kriste Decker
Solid Information
Easy to navigate the Website and helpful information.
Insurer: MetLife
By: Donna Jamison
Aileen was fantastic
Aileen was fantastic! Very patient and walked me through the process and the policy in detail.
Insurer: Fetch
By: RM
We are SO grateful for the amazing…
We are SO grateful for the amazing support we have received from Healthy Paws. While he's been healthy most of his life, our big guy Baloo has had some serious health struggles in the last 2 years. Now he's fighting prostate cancer. Because of the Healthy Paws policy he has, we are able to tell the vets, "Please give him all the help he needs." We are also beyond impressed with the speed of claims processing. One afternoon, I paused in the vet's parking lot to submit a claim using my phone. By time I got home 2 hours later, that claim had already been processed with the reimbursement on its way to our bank account! Claims are handled quickly and sensibly. Highly recommend Healthy Paws as a partner in keeping your beloved animal friends healthy and providing the best possible care.
Insurer: Healthy Paws
By: Suzanne Clothier
Good business
They really take care of customers.
Insurer: MetLife
By: David Speakman