Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Caring
The insurance is great the customer service Representatives I have spoken too are very caring always asking how is Wrinkles.The claims aren’t very easy process.i have recommended this insurance to others,keep up the good work
Insurer: Nationwide
By: Emma
Always Responsive and Supportative
My wonderful girl has had quite a few expensive medical emergencies. We would have been lost without the insurance, I have found those I have spoken to to be helpful and supportive. The claim procedure is clear and simple.
Insurer: ASPCA
By: Yona
Nationwide helps ease stress when my pets are ill
There is enough stress when your pet is ill and you need to rush to the vet or ER. Knowing you are covered by Nationwide relieves some of the stress. My claim was easily filed and my reimbursement was in my bank account less than a week later. They are quick, easy and so friendly.
Insurer: Nationwide
By: Trisha
Extremely efficient and automated process.
Excellent and efficient service.
Insurer: Nationwide
By: Epperson
High quality of service and responsiveness.
High quality of service and responsiveness.
Insurer: Trupanion
By:
Great Pet Insurance
I have been very pleased with Trupanion. The claims process is fast and easy. I definitely recommend this insurance to people with pets.
Insurer: Trupanion
By: Valerie
Lynne was friendly helpful and had the answer to my question.
Lynne was friendly, helpful and had the answer to my question. Customer service is always a pleasure to deal with.
Insurer: Trupanion
By: Linda
Quick to locate my file make necessary changes and very pleasant to talk to.
Quick to locate my file, make necessary changes and very pleasant to talk to.
Insurer: Trupanion
By: Alexis
Because I was very upset when I called and he put me at ease right away .
Because I was very upset when I called and he put me at ease right away .. when I called I was ready to snap and instantly he put my fears at rest
Insurer: Trupanion Canada
By: Jennifer
Great service
Excellent prompt service
Insurer: Trupanion Canada
By: Tony