Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great plans and easy claims!
Nationwide's pet insurance program for my three dogs has been totally worth it. I can keep my dogs up-to-date on all their preventative care and have had peace of mind knowing that if they get really sick or hurt, they'll be covered. All the claims that I've submitted have been processed super quick and easy to submit. Actually, I just got a claim update via email while typing this review. Thanks, Nationwide, for helping me keep my dogs healthy and safe!
Insurer: Nationwide
By: Abbey
Fantastic Service
I am extremely satisfied with the service.
Insurer: Nationwide
By: Jack
So easy, and so quick!
I've had a few claims with Nationwide since we adopted Honey Bear, and I am blown away by the great customer service, the ease of the online claim process, and especially how fast the claims are processed. At a time like now, reimbursement is so important--and I love Nationwide for being my dependable pet insurance. I have told so many of friends, and some have already purchased the same plan as me with similar good results. Thank you!!
Insurer: Nationwide
By: Julie
Best Insurance
Nationwide is the best, most reliable, most truthful insurance I’ve ever had. I appreciate the EOB’s and they are always spot on as to what was promised. Thank You!
Insurer: Nationwide
By: Terri
Excellent service
really enjoy the service and product. It operates exactly as expected. Nationwide also communicates very well with their customers.
Insurer: Nationwide
By: Shareef
Love the security of Nationwide Coverage
A friend suggested Nationwide to me right before we got our puppy. I am so glad I followed his advice. Nationwide has given me the security that no matter what comes up in Wicket's life, I can give him all the care he needs. Filing a claim is super easy. I recommend Nationwide Pet Insurance to everyone.
Insurer: Nationwide
By: Jillian
FINALLY Found the right coverage!
Nationwide has been a dream! After using other pet insurance brands (am I allowed to name them here? I would happily but don't want to have my review denied!) who would cover only some treatments but not the actual visit to the vet (which makes 0 logical sense, you obviously have to go to the vet to get the diagnosis...) I was fed up. Friends who have two frenchies suggested Nationwide and I'm never going to another pet insurance provider! They make submitting claims so easy with the VitusVet app and their customer service reps were helpful and patient the only time I've had to call in with a question about a claim! We recently moved from the city and our little dude has had horrible allergies and run into other issues with his stomach, and thanks to Nationwide I felt completely comfortable going to the vet and having them run the tests they needed to in order to get him taken care of. if you love your pet, give them (and yourself) the gift of Nationwide pet insurance - you will be SO glad you did!
Insurer: Nationwide
By: Bryce
AmaIng
The wait times may be longer but at least they help you and I like it that you can do everything through the phone
Insurer: Nationwide
By: Jk
awesome experience
Happy with this insurance plan easy to submit claims claims processed in a normal time frame would recommend
Insurer: Nationwide
By: Scott