Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Great customer service and prompt payment of claims.
This is the first experience I had had having insurance for pets. I am so grateful I elected to have it through my employer. Without it would have created a fina cial strain and even resulted in me electing to not get proper care for my dog. Nationwide has been excellent both in thier customer service and prompt payment of claims. The ability to submit claims electronicaly with payments made directly to my personal account, resulted in quick reimbursement to my upfront payments. As long as I have pets, I will maintain xocerage for them under Nationwide.
Insurer: Nationwide
By: Janet
Easy process
I can't say enough about how easy Nationwide's claim process is. The website is user friendly, straight forward to upload documents (receipts etc) and lets you know exactly where you are in the process. The explanation of benefits makes everything so easy. Very happy customer so far.
Insurer: Nationwide
By: Jessica
Amazing coverage and easy claim process
Nationwide has been there for my babygirl Shane from the smallest vet costs to radiation treatment for cancer. My pet was diagnosed with nasal carcinoma recently and Nationwide gave me and opportunity to make the decision I wanted to extend Shanes life with radiation therapy rather then the worst option. All because Nationwide provided me with 90% reimbursement after my $250 deductible AND the claim process is amazingly fast and easy. They've allowed me to give more attention to my loving pet Shane and minimal attention on the costs of things. We feel blessed to have such a company there for us when we need them. I will continue to HIGHLY recommend Nationwide Pet Insurance to every pet parent i know.
Insurer: Nationwide
By: Felicia
Thank you!
Applying for insurance for my fur baby was easy, and the representative who I spoke to was friendly and extremely helpful. Submitting claims is an easy and painless process and for that, I am grateful.
Insurer: Nationwide
By: Yvonne
Great pet insurance
It is so great to get our refund in less than a week! We took our Archie our English Bulldog at the ER and the treatment was quiet expensive so we have to use the money that we're supposed to be for car payment. Since we got our refund in less than a week we didn't have to worry about the car payment which is awesome! And also the app made it so easy to submit the claim which is great! Thanks Nationwide.
Insurer: Nationwide
By: Rose
Great investment for our family
Great service!
Insurer: Nationwide
By: Bryan
Thank you for covering a portion of our claim.
I appreciate your consideration of our claim. In these times, every amount helps in caring for our mischevious furkids. Thank you.
Insurer: Trupanion
By: Christine
Great Investment
I was a little nervous about Per Insurance, but Embrace has made me a big fan. They are fast in processing claims and payments. Their website is easy to use. They are responsive. I have recommended Embrace to multiple people.’
Insurer: Embrace
By: Lori
Nationwide is great
Nationwide is here when you need them most. They are very quick with reviewing the bills when they receive them. They are also quick to send a check for things that are covered. I am so glad that I decided to go with Nationwide..
Insurer: Nationwide
By: sandra
Very happy I decided to go with Nationwide Pet Insurance
There was a few pet insurance companies I was looking at after getting my first puppy. I decided to go with Nationwide’s Whole Pet and Wellness. I’ve already submitted a few claims and it was so easy and the reimbursement was fast! I definitely recommend Nationwide.
Insurer: Nationwide
By: Myra