Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best in business
Always great to work with. No hassle. Customer friendly.
Insurer: Nationwide
By: Aditya
Solid Insurance
I’m really a fan of nationwide. Even though my price has gone up again, I think it started at $55 which is so affordable, now I’m up to $79. That is a big jump and a lot per month especially during these times. I looked at other companies to switch, just to see and what I found will make me a nationwide pet insurance holder forever. As much as it is per month I am willing to pay (but please don’t raise it anymore!!!!) it because at the end of the day, it’s the easiest plan to understand and covers the most. I called before Sully had her dental cleansing to just confirm it was covered and the woman was so kind and very to the point which I love. Also I cannot express how amazing it was to see my $973 bill and then get $878 back. So do I wish it was a little bit cheaper per month, totally. But the cost of knowing my beloved dog is well taken care of is more than I could ask for.
Insurer: Nationwide
By: Ashlee
GOOD COVERAGE BUT THEY WILL CHANGE YOUR COVERAGE WHEN YOU FILE A CLAIM
I would say the communication part could be improved by just communicating with the customer. My claim we delayed over 30 days and no explanation of why. My claim was for a back surgery and now the underwritten permanently excluded skin allergies. However, when i signed up it said 6 months no issues. That was very shady for the company to remove that coverage permanently due to my claim for a back surgery. I will be looking for another insurance provider her in the near future. That just rubbed me the wrong way and no communication once again. Only a letter but didn't tell me why. My guess is because you covered the claim for the back surgery.
Insurer: Nationwide
By: Ernest
So Easy I wish we got this insurance for our other dogs.
Such an easy and painless process. Thank goodness we had insurance for Monster. Made an already hard time to much easier.
Insurer: Nationwide
By: Amy
They deliver more than they promise and FAST!
I am so glad I chose Nationwide for my pet insurance. They have been quick on claims and deliver what they promise. They even paid to have a foxtail removed from my dogs nose. I will never be without Nationwide for my dog. FYI I also have my homeowners insurance with them and they beat everyone on price and coverage.
Insurer: Nationwide
By: Denise
Well worth the investment.
We have had Nationwide Pet Insurance for years and fortunately not had to request reimbursement. Unfortunately as our do has aged his health problems have increased and Nationwide has been there to provide their service. We are very grateful to have it.
Insurer: Nationwide
By: Annie
Good service
Service has been great so far. Easy to submit a claim!
Insurer: Nationwide
By: Diana
Easy and fast service
Easy and fast service. Submitting the claim was very simple online and they processed it within a week. Very happy with my experience.
Insurer: Nationwide
By: Tina
Helping with her Cushings
Nationwide has helped so much, where possible, to help ease the burden of my dog’s diseases. Very helpful over the phone and online.
Insurer: Nationwide
By: Mo
Great help!
Healthy paws was able to jump in and pay fur my fur baby’s knee surgery and send a direct payment to the vet right away so I wouldn’t have to come up with the cash and be reimbursed! Thank goodness because it was a major surgery and it was stressful enough without worrying about money! Thank you Healthy Paws!
Insurer: Healthy Paws
By: Casey