Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent Pet Insurance and Excellent Customer Service - No regrets!
I am not one to leave reviews, but I can't say enough about HealthyPaws. Their customer service is the best I have encountered. They make filing claims simple, if they have questions, they facilitate getting the required documents, and they process the claims within two days, in my experience. Payment is received within days of submitting my claims. Whether I call in or send an email, HealthyPaws staff respond immediately and resolve any issue or question. This pet insurance is one of my best investments.
Insurer: Healthy Paws
By: M.
Excellent
Healthy Paws service and ease-of-use is excellent. I have had the need to use them twice in two years and both experiences have been top-notch.
Insurer: Healthy Paws
By: David
Healthy Paws best insurance
I have used Healthy Paws Insurance for both my dogs for almost 4 years. They are the best insurance because they offer the most coverage, allow flexibility in your deductible options, and cover issues faster than other insurances. Both of our dogs have had the unfortunate experience of requiring surgery (knee and back) over the last two years. Both times Healthy Paws customer service was great. As promised, all items were covered per their policy. I didn't have to worry about what was covered or not, because I knew Healthy Paws would do their due diligence. Not only did they complete the claims in a timely manner, but they also followed up to see how my pups were doing. They honestly care about their clients and this is greatly appreciated. I highly recommend Healthy Paws when compared to all other pet insurance!
Insurer: Healthy Paws
By: Marianne
Easy, fast, and no hassle claims
Trupanion has covered everything as expected and responded quickly and easily to claims. I’ve been very happy since switching to them.
Insurer: Trupanion
By: Katie
Quick & efficient service!
Took about a week from start to finish to receive my reimbursement! Yay! In the past, it would take over a month for a reply and/or 2nd submission of all paperwork from me to have someone acknowledge receipt of my claim. :( Everything went smoothly this time! Thank you for the great service! 😊
Insurer: Nationwide
By: Kristi
Excellent customer service.
I was skeptical of pet insurance but have been pleasantly surprised by the quality of Healthy Paws' customer service and ease in filing claims for my border collie. The customer service representatives whom I've contacted by phone have answered my questions clearly and patiently and with good cheer, and I've appreciated the follow-up emails asking how my dog was doing post operation. Filing a claim once you log in takes a minute or less (download the invoice you receive from your vet) and Healthy Paws notifies you via email of the claim's progress through their system. The process is clean and simple. If I had one request, it would be to reduce the monthly premiums, but Healthy Paws' prices are similar to a number of other carriers, and I'd rather pay for the quality than save a few dollars. I tend to be a tough grader, but Healthy Paws deserves top scores. The policy for my dog has provided excellent value.
Insurer: Healthy Paws
By: James
Very professional
A very professional, easy process. Loved it!
Insurer: Spot Canada
By: Rafael
Fantastic pet insurance
My puppy is three and I have submitted multiple claims through Trupanion and always received exceptional service. I would recommend Trupanion to anyone and everyone
Insurer: Trupanion
By: Judith