Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Fantastic pet insurance
My puppy is three and I have submitted multiple claims through Trupanion and always received exceptional service. I would recommend Trupanion to anyone and everyone
Insurer: Trupanion
By: Judith
Fan of Trupanion
Vet handled it for us very easy.
Insurer: Trupanion
By: Andrew
Easy Peasy
A pleasure to deal with. Just filled out the form. Sent copies of the Vet Record and Bill and Voila! Thank you
Insurer: Trupanion
By: Debra
always fast and accurate.
always fast and accurate.
Insurer: Trupanion
By: John
Trupanion is the BEST!
Always friendly, fair and wonderful service! Bubble's upcoming surgery will put her medical expenses since 2017over the $50k mark. If not for Trupanion, she would not be with me today.
Insurer: Trupanion
By: Michelle
Never any issues with claims.
Always quickly handled through our vet. Never any issues.
Insurer: Trupanion
By: Mary
Experience Wonderful
We were treated very well and you handled my claim very fast. Jay Jay and I were very pleased.
Insurer: Trupanion
By: Linda
Mrs. Feldman
Wonderful friendly, helpful, kind representatives who assist clients on the phone calls. Thanking you for hiring and training such professional employees.
Insurer: Trupanion
By: Wendy
Your CSR Lynne was spectacular.
Your CSR Lynne was spectacular. If I could give her a 15, I would. Her attention to detail was so greatly appreciated. She educated me to better understand my policy. Lynne notified me when she realized my vet hadn't sent any claims to Trupanion in 6 years. She guided me through the process and again, followed up to see if I was all set. In a time where customer service is lacking with most companies, Lynne went above and beyond and represented Trupanion professionally and kindness. I can't say enough good things about Lynne! Thank you!!
Insurer: Trupanion
By: Linda
The lady I talked to was absolutely amazing helpful and knowledgeable in the plans and all. Had my dog best interest in heart.
The lady I talked to was absolutely amazing, helpful, and knowledgeable in the plans and all. Had my dog best interest in heart.
Insurer: Trupanion Canada
By: Ryan