Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Past experience with Trupanion.
Past experience with Trupanion. Yes I have told others about Trupanion. The the didn't listen told me they wish they had listened to what I said. One person in the elevator in my retirement community saw myself and Henry Cat on our way to the vet. He told me about his new kitten. Told him about my experience with my foal American Shorthair who died of disautonmia and how Trupanion came through for Frosty. Told him to look Trupanion up on the internet. That night I received an email. He did the research and bought his kitten Trupanion medical insurance.
Insurer: Trupanion
By: Carlene
Perfectly answered questions
Perfectly answered questions
Insurer: Trupanion
By: Richard
All of my interactions have been positive and helpful in determining the best actions to take for the health of my pet.
All of my interactions have been positive and helpful in determining the best actions to take for the health of my pet.
Insurer: Trupanion
By: Stephanie
Friendly and efficient and quick
Friendly and efficient and quick
Insurer: Trupanion
By: shirley
Friendly and helpful customer service!
Friendly and helpful customer service!
Insurer: Trupanion
By: Gymi
Good customer service - helpful
Good customer service - helpful
Insurer: Trupanion
By: Carol
Reimbursement
My dog was newly diagnosed with cancer. Submitting the claim and reimbursement was straightforward and timely. Thank you!!
Insurer: Trupanion
By: Rachel
The lady answered my questions very well.
The lady answered my questions very well. Courteous too. She was located in Nevada. Only problem was phone connection. That was Not so good
Insurer: Trupanion Canada
By: Sabrina
Process was simple
The vet's office put through the claim and it was credited towards our pup's deductible. Seemed pretty simple
Insurer: Trupanion Canada
By: Amanda
This is the 2nd pet that I have insured through Trupanion.
This is the 2nd pet that I have insured through Trupanion. They are very courteous and very nice to deal with. They are very knowledgeable on health matters too.
Insurer: Trupanion Canada
By: Deborah