Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Really like the online payment method.
I have no complaints about Nationwide. I like my plan and the ease of sending a claim and receiving payment.
Insurer: Trupanion
By: Alice
Smooth and Transparent claiming process! 100% RECOMMENDED
I insured my best friend with Healthy Paws when he was about 12 months old and I did never have a health issue. Unfortunately My best friend had to go thru surgery in the middle of COVID-19 pandemic, worst moment for this to happen with all the craziness and all of us being impacted financially. FORTUNATELY, he was insured and to my surprise the process of the claim with Healthy Paws was very smooth and transparent. This is something you should always look for an insurance company. I 100% recommend Healthy Paws for your pet.
Insurer: Healthy Paws
By: Juan
SO FAR THIS HAS BEEN A GREAT COMPANY FOR THE LAST 3 YEARS
WE ARE VERY HAPPY WITH EMBRACE KEEP UP THE GREAT WORK
Insurer: Embrace
By: ronald
Super company & great, friendly & helpful agents!
Very pleased with this company! Better rates, super helpful & friendly agents & timely reimbursements!
Insurer: Pets Plus Us
By: Anna
Smooth and Easy
I adopted my fur-baby Neville from the ASPCA truck which was parked in front of Petco in NYC. He has been the joy of my life, more loving and affectionate than any pet I''ve ever had, and I assumed it was due to the loving care that the ASPCA gave him. I decided to buy their Pet Insurance, to thank them for The Wonder That Is Neville. It was a smart move, because one day after Neville's One Year Birthday, I found him hiding and acting out in pain from a hip fracture. He had to have surgery by an orthopedic surgeon at a special emergency facility, and the cost was staggering ! I was afraid to start the process of a Claim, fearing it would be very complicated. I called their customer service line, and spoke to a very kind and patient agent, who answered all my questions. She made it very easy for me, and off my Claim went. I am very pleased with the way I was kept informed. They sent me 3 E-Mails.....one to let me know my Claim was received, one to let me know the Process was underway, and a third to apologize for the process taking a little longer, due to the CoronaVirus. A few days after that, I was notified of the Resolution.....I am being awarded the FULL maximum amount that my plan provides....$5,000 ! I called Customer Service again, to ask if the payment could be deposited automatically into my checking account, and the young lady, just as sweet and kind as the last one, set it up to do just that. I couldn't be more pleased. Thank you, ASPCA
Insurer: ASPCA
By: Helene
Healthy paws is the best decision I ever made for my dog
Healthy paws has been fantastic, I got insurance for my golden retriever when he was a puppy and rarely needed it but he was diagnosed with a rare blood disorder and over the last three months we've been doing everything in our power to get him better. Initially I was worried that Healthy Paws wouldn't cover some of the extremely expensive treatments and surgery he needed or might take a while to reimburse us so I kind of held my breath when I submitted the claims but after dozens of vet visits I havent had a single bad experience despite the added complexity that I'm sure coronavirus has added to their business. I've called customer service a few times to check if a treatment is covered and every time they have answered quickly and his treatments have been covered. I was a skeptic at first, thinking that I could self-insure but I am so glad that I decided to get insurance for my dog and have nothing but positive things to say about Healthy Paws, their app is easy to use, reimbursements are quick, coverage is simple and comprehensive and customer service is great.
Insurer: Healthy Paws
By: Alex
First impression
It's just been a week and no claims but I like their welcoming and personal attitude. Hopefully this will be a long lasting relationship for our dog and Spot.
Insurer: Spot Canada
By: Amy
Past experience with Trupanion.
Past experience with Trupanion. Yes I have told others about Trupanion. The the didn't listen told me they wish they had listened to what I said. One person in the elevator in my retirement community saw myself and Henry Cat on our way to the vet. He told me about his new kitten. Told him about my experience with my foal American Shorthair who died of disautonmia and how Trupanion came through for Frosty. Told him to look Trupanion up on the internet. That night I received an email. He did the research and bought his kitten Trupanion medical insurance.
Insurer: Trupanion
By: Carlene
Perfectly answered questions
Perfectly answered questions
Insurer: Trupanion
By: Richard
All of my interactions have been positive and helpful in determining the best actions to take for the health of my pet.
All of my interactions have been positive and helpful in determining the best actions to take for the health of my pet.
Insurer: Trupanion
By: Stephanie