Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Plans are great!
Plans are great! Nothing hidden. Premiums are very reasonable. Excellent communication. No surprises.
Insurer: Trupanion
By: Barb
All Trupanion representatives I have talked with have been personable informative and well versed in the coverage contracts.
All Trupanion representatives I have talked with have been personable, informative and well versed in the coverage contracts. I appreciated Mel's pleasant and responsive manner and she resolved my questions regarding renewal on the contracts for our dogs, Adeline and Augustus.
Insurer: Trupanion
By: Terry
Great Customer Service
Although Cocoa's condition wasn't covered, Kat was extremely nice and helpful!
Insurer: Trupanion
By: Theresa
Edwardo was very courteous and was well informed about the changes in Jewel's insurance coverage.
Edwardo was very courteous and was well informed about the changes in Jewel's insurance coverage.
Insurer: Trupanion
By: Carole
Friendly helpful and represented the company very well.
Friendly, helpful and represented the company very well.
Insurer: Trupanion
By: Kevin
With Trupanion staff everything is straightforward and their concern for all beings is evident.
With Trupanion staff everything is straightforward, and their concern for all beings is evident.
Insurer: Trupanion
By: Gretchen
Y'all are great
Always easy, kind
Insurer: Trupanion Canada
By: Meredith
Always prompt and professional
Trupanion has always been prompt in assessing claims and sending payment. I always recommend you to anyone with a pet.
Insurer: Trupanion Canada
By: Mary
Trupanion has amazing customer service is incredibly clear on their policies (they use language that everyone can understand) nothing is hidden and they give me the peace of mind that my best friend is covered for life.
Trupanion has amazing customer service, is incredibly clear on their policies (they use language that everyone can understand), nothing is hidden and they give me the peace of mind that my best friend is covered for life. I've been very happy with their services and highly recommend them to others.
Insurer: Trupanion Canada
By:
Trupanion has e been patient with me when I did not have funds in the bank for the scheduled [paymen however afer I would phone they woud put it though You can do that if this happens again Thank you Teresa
Trupanion has e been patient with me when I did not have funds in the bank for the scheduled, [paymen however afer I would phone they woud put it though You can do that if this happens again Thank you Teresa
Insurer: Trupanion Canada
By: Teresa