Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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The do what they say, "Embrace"
I have 2 Husky's. Both insured by Embrace. Their Vet sends the invoices direct to Embrace. The Company reviews the claim, sends my approved amount directly to my checking account. Very smooth. Embrace does a very nice job of informing you about your claim, and updating the information. I have been with Embrace a little over a year and one of my dogs has had some major issues. I never had pet insurance previously, but very happy I do now.
Insurer: Embrace
By: don
Trupanion follows what they advertise.
I have had Trupanion health insurance for my cats for many years. Trupanion makes it easy to file a claim and to get reimbursed. They show you very clearly what they will pay out, according to the policy, and make an automatic deposit into my bank account.
Insurer: Trupanion
By: Marcia
Prompt and reliable insurance company
I have been using Healthy Paws for over 8 years now. I have an 8 and a half year old Shihtzu Maltese, who unfortunately has had several surgeries on her legs. She also needed physical therapy and laser treatments after surgery to help with residual limping. Healthy Paws approved all of my claims quickly and without any questions. They followed up to ask how my dog is feeling and are always pleasant to speak with over the phone. I would definitely recommend this company and have recommended it to a number of close friends.
Insurer: Healthy Paws
By: Alexis
Very glad I have insurance with Healthy Paws for my Sara. Just had ACL Surgery, and they paid me very quickly
My Springer came down with Idiopathic immune disease when she was 3, and Healthy Paws was prompt on paying our bills. Sara just had ACL surgery 2 wks ago, and healthy paws promptly paid the invoices. It is very easy to file a claim. When I take Sara to the vet I make sure to ask the Receptionist to forward me the doctors report when it is done, and send the invoice and report on to Healthy Paws. They let me know they received it and it is being worked on. I am very happy with their services.
Insurer: Healthy Paws
By: Joyce
Everyone is always so helpful at Trupanion.
Everyone is always so helpful at Trupanion. Friendly on the phone. I feel like there is true compassion for any issue you have.
Insurer: Trupanion
By: Jill
I love the customer service and coverage.
I love the customer service and coverage.
Insurer: Trupanion
By:
Rick was incredibly helpful in answering my questions about Trupanion's coverage.
Rick was incredibly helpful in answering my questions about Trupanion's coverage. Shortly after speaking with him, I decided to go with Trupanion for my pup.
Insurer: Trupanion
By: Samantha
A Very Happy Customer!
Trupanion is absolutely amazing! I am a 55 year old woman and have my first dog ever. My husband and I adopted him when he was two. The first years of having him we did not have insurance for him. Later a friend mentioned it would be a good idea and told us about Trupanion. Trupanion has been so helpful with everything! The turn around for the reimbursement has been great and they really honor their word with the support they give! I would recommend everyone with a pet consider their coverage. It has already paid for itself! Thank you Trupanion for all that you have done for our boys continued health! Sincerely, Suzy
Insurer: Trupanion
By: Suzy
Trupanion is amazing as well as their employees
Trupanion is amazing as well as their employees
Insurer: Trupanion
By: Janet
Very helpful and returned my call to clarify a question I had
Very helpful and returned my call to clarify a question I had
Insurer: Trupanion Canada
By: Sue