Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Everyone is do nice
Everyone is do nice
Insurer: Trupanion
By: cindi
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: George
Excellent customer service Processed claim in a timely manner
Excellent customer service Processed claim in a timely manner
Insurer: Trupanion
By: Sylvia
Fast and efficient
Excellent customer service, easy to submit a claim! We appreciate the simplicity of completing the documents online. Response time is immediate. Thank you for helping us keep our fur babies healthy and safe!
Insurer: Trupanion
By: Donna
I haven't made any claims so unable to comment on that.
I haven't made any claims, so unable to comment on that. Harmony was terrific. Had a substantial disagreement on charges and the company would not even consider giving an Inch. Had a problem with that general attitude towards the customer
Insurer: Trupanion
By: Patti
Quick response and had the answers.
Quick response and had the answers.
Insurer: Trupanion
By:
Curteous efficient and friendly staff.
Curteous, efficient and friendly staff. Quick resolution to my situation. Great documentation on decision making and eligibility of claim and love the direct pay to clinics!!
Insurer: Trupanion Canada
By: Leah
Customer service is exceptional and I did my research on payouts
Customer service is exceptional, and I did my research on payouts
Insurer: Trupanion Canada
By: brenda
Customer service is very friendly and helpful Luckily I haven't had to put in a claim in my 4yrs but it's nice to have that peace of mind
Customer service is very friendly and helpful Luckily I haven't had to put in a claim in my 4yrs but it's nice to have that peace of mind
Insurer: Trupanion Canada
By: Sherri