Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Will recommend Trupanion to everyone!
I plan to post a very complimentary review on my FaceBook - my experience was amazing. During a very stressful time, when we worried about our sweet puppy, Trupanion was wonderful. My veterinary hospital (who recommended this insurance when we got our puppy) contacted Trupanion and the next thing I knew, I heard from Trupanion and a week later received a check. Thank you. I've had a number of dogs throughout my life and never had insurance before. I'm so glad I decided to try it.
Insurer: Trupanion
By: Kathleen
Representative very helpful and professional.
Representative very helpful and professional.
Insurer: Trupanion
By: Ed
Covers everything we need great customer service and flexible plans!
Covers everything we need, great customer service, and flexible plans!
Insurer: Trupanion Canada
By:
The enrollment process was excellent
The enrollment process was excellent. It's too early to tell how the claims service is.We had Nationwide with our first English Bulldog. They were great in payouts but their service was a little slow. We now have a new 12 week old English Bulldog baby girl. We heard about Spot and decided to try it.
Insurer: Spot
By: James
Always prompt and consistent with the claims and pays directly to my vet.
Always prompt and consistent with the claims and pays directly to my vet.
Insurer: Trupanion
By: Jess
Ease and availability of customer service rep
Ease and availability of customer service rep
Insurer: Trupanion
By:
Have had Trupanion for several years for my pets.
Have had Trupanion for several years for my pets. I have always found this company to be straightforward, fair, and helpful. I do recommend Trupanion to others.
Insurer: Trupanion
By: Linda