Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I like how they are personable.
I like how they are personable.
Insurer: Trupanion
By: Leann
Quick and efficient help!
Quick and efficient help!
Insurer: Trupanion
By: Megan
Rebekah was an excellent assistant and answered all my questions
Rebekah was an excellent assistant, and answered all my questions
Insurer: Trupanion
By: Hunter
Sage was extremely friendly!
Sage was extremely friendly!
Insurer: Trupanion
By: Patrick
Trupanion honestly cares about our fur babies!
Trupanion honestly cares about our fur babies! The people who take care of you on the phone are sweet, empathetic, and caring. You promptly take care of the insurance and keep us abreast of it via email. Some animals would surely be in bad shape without your help. Thank you for all that you do!
Insurer: Trupanion
By: Lynn
Besides one phone call with a gentleman who was not to friendly 99 percent of the time you guys are pretty awesome and empathetic to deal with.
Besides one phone call with a gentleman who was not to friendly, 99 percent of the time you guys are pretty awesome and empathetic to deal with. I'm hoping my negative encounter with this gentleman won't happen again.
Insurer: Trupanion Canada
By: Lynn
Christine was very helpful as she explained the different options that were available to me.
Christine was very helpful as she explained the different options that were available to me.
Insurer: Trupanion Canada
By: Donna-Rae
Understandingand compassionby representative.
Understanding,and compassion,by representative.Very much appreciated.Its my dog's health in question,after all.
Insurer: Trupanion Canada
By: Srecko