Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent service and hassle free claims
They have a very simple claims process and excellent customer service. I’m glad I chose healthy paws.
Insurer: Healthy Paws
By: Kushal
Thankful
Thankful for having healthy paw as my pet insurance. HIGHLY RECOMMENDED. EASY TO GET YOUR REIMBURSEMENT. AND THEY ALWAYS ASK CONTACT YOU RIGHT AWAY VIA EMAIL AND EVEN ASK HOW YOUR PET IS DOING. I LOVE HEALTHY PAW. I ALWAYS TAG THEM IN MY PET INSTAGRAM. THANK YOU AGAIN FROM ME AND TOOTSIE
Insurer: Healthy Paws
By: Blas
Reliable Service
Policies are very clear so usually claim results are no surprise. You get what you expect. Customer service is good.
Insurer: Embrace
By: Ashley
Great company, you cannot go wrong with them.
I have been very impressed and thankful for the way my claim for Bilbo has been handled. He was diagnosed with osteosarcoma just before he turned 7. It is now 7 months from diagnoses. This has not been easy and it has been expensive. Every claim has been handled promptly. Payment of the claims has been very fast. They pay what it says in the policy without any dispute which helps me focus on my dog rather than the money. Since you can adjust the coverage based on what you can afford in premium against what you could pay in vet bills if needed one can budget in advance. I am thankful that Trupanion has helped me make care decisions for Bilbo based on what is best from him rather than on cost. I never wanted to use this policy but when I needed it it has been there for me and Bilbo.
Insurer: Trupanion
By: Norvin
great
Quick on their payments. Easy to work with. Happy with their customer service.
Insurer: Healthy Paws
By: jane
So grateful for healthy paws!
We have had a wonderful experience with Healthy Paws. The process is super simple and easy to understand unlike pet insurance I've used in the past. My dog was recently diagnosed with lymphoma and not having to stress about the cost of her treatment has been a dream come true. She's responding well to the chemo and we are so happy to get more time with her.
Insurer: Healthy Paws
By: Isabelle
Highly recommend. Paid claim promptly. Easy to communicate with them.
Started processing my claim on day one. Received payment promptly. Staff was very helpful on filing claim. Would definitely would recommend them.
Insurer: Healthy Paws
By: carole
10 out of 10
Great customer service, ease of submitting a claim and prompt reimbursements.
Insurer: Healthy Paws
By: Kim
Gamechanger!
Healthy Paws has been a game changer for my two cat household! One of my cats developed severe allergies in his first year of life and requires immunotherapy shots every other day. Without Healthy Paws, I don't know how we would have paid for it. Claims are very easy to submit, and they are very prompt to process. We feel very lucky to have Healthy Paws!
Insurer: Healthy Paws
By: Frankie
I'm very disappointed how this claim was handled
Normally I give the highest rating. Not this time. Two months to put through a 70.00 claim, when I have been paying for Ginger for over two years. Don't you think you should have collected all her info when I first signed her up. That's what my others dogs insurance company did.
Insurer: Trupanion Canada
By: Cathy