Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great Company, Claim Process is a Breeze
I am so glad that we decided to get Healthy Paws insurance for our dog on recommendation from friends. They are quick to respond to questions and the process to submit a claim for review could not be easier. Following a surgery or unexpected vet visit is always stressful and the last thing I want to do is discuss insurance logistics over the phone. The Healthy Paws process is so simple, I upload my invoice and they review quickly. Their response is very clear and professional on what they are reimbursing and why. We are so thankful to have pet insurance when we’ve encountered unexpected and expensive vet visits! I highly recommend this company, they are easy to work with and we have been very pleased with the reimbursements we have received.
Insurer: Healthy Paws
By: Kayla
Thank you, Trupanion...I am so impressed!!!
We have had our maltipoo, Buttons, covered by Trupanion, since 2013. We have been so fortunate, to have never put in a claim, until 2 weeks ago. Last year, she developed an allergic dermatitis, which has been well controlled, with Apoquel, which is fairly expensive. Two weeks ago I gathered all my medication receipts, mailed them to Trupanion, along with the claim form, and as of this morning, all my claims have been completed and paid...I think that is amazing, and I thank Trupanion, so much!
Insurer: Trupanion
By: Jan
Great friendly service needing a small improvement...
The company is great to deal with. Easy signup and streamlined claim process. Customer service is easy to connect and is very personable to deal with. One star was taken away due to the company's lack of transparency. This issue can be rectified if the client performs due diligence before signing up but there is a "pre-enrollment exam" that is required and that requirement is not very clear in the brochure or on its website. An awkward interaction was necessary to resolve this issue but fortunately, the company's amicable customer service came through and resolved the issue satisfactorily. Otherwise, I highly recommend this service to pet owners.
Insurer: Healthy Paws
By: Eddie
Healthy Paws Pet Insurance is a Great Choice!
I am so thankful we got Healthy Paws Pet Insurance for our dog! Speaking to the team whenever an issue comes up is easy, and they've helped us pay for costly procedures over the past couple of years. I highly recommend Healthy Paws Pet Insurance!
Insurer: Healthy Paws
By: Rebecca
KEEPS GETTING BETTER
Embrace keeps getting better! They include payment for meds, accept credit card payments without a surcharge, have lessening deductibles when no claims presented, pay the veterinarians exam fee and more. The claims process is "faster than my ex"...insurance company that is! I transferred coverage of all of my dogs from another bogusly high rated insurer that doesnt pay the vets visit or ER fee and outsources to the Phillipines.. LOOK, GREAT COMPANY, GREAT PEOPLE, AND A WARM EMBRACE AS OPPOSED TO A COLD SHOULDER!
Insurer: Embrace
By: Davis
Simple Claim and Reimbursement
Our dog has environmental allergies and needs daily medication and annual lab tests. Her vet visits can get quite expensive each year and her daily medication really starts to add up. We are extremely thankful that we have Healthy paws. Healthy paws has a very simple claim submission form and reimbursement. We have not had any problems getting our dog's medications and lab tests reimbursed. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Allison
Great Service/Great Coverage
I am a veterinary technician and I always recommend pet insurance to my clients with new puppies or kittens. I have dealt with numerous pet insurance companies through work and have never come across nicer representatives or support staff than PetPartners. I recommend PetPartners to my clients whenever they ask for recommendations. I am lucky that my two cats are healthy and that I work for an amazing veterinarian who gives staff discounts but I feel better knowing my pets are covered if anything drastic happens and I have to take them to emergency where I may not be so lucky with pricing. I always tell my clients that insurance is all based on what you want or need from it and who much you are willing to pay per month or per year. The coverage my cats are getting is definitely worth the cost.
Insurer: PetPartners
By: Heather
Easy, Quick Service
Filing a claim at Trupanion is SO easy! Download the invoice and you immediately receive an email stating they have received it, and then payment is placed in your account a few days later. It's Great! Great Service! Thanks!
Insurer: Trupanion
By: David
Trupanion is great!
Trupanion has always been great for us!
Insurer: Trupanion
By: Diana
The Best!!!
Efficient and fast as always. A great company to deal with. Very knowledgeable representatives.
Insurer: Trupanion Canada
By: Dianne