Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great investment for your pet
Friendly customer service with excellent support when a pet is in need for medical service.
Insurer: Trupanion
By: Nikola
puppy insurance
good customer service
Insurer: Trupanion
By: Giovanna
My experience with Johnathon was awesome!
My experience with Johnathon was awesome!
Insurer: Trupanion
By: Arrisa
My request was taken care of immediately.
My request was taken care of immediately.
Insurer: Trupanion
By: Joan
The agent was great.
The agent was great. She even understood and was patient that our intelligence was being lowered because of our situation. And I was thrilled that I could get the same thorough service on a Sunday afternoon as if it was the middle of a weekday. We needed very important information about the coverage of a very serious condition so that we could figure out what to do. It would have been very distressing--both for our feelings and for our cat's quality of life-- to have to wait until Monday. Instead, we got the info we needed instantaneously--on a Sunday afternoon!
Insurer: Trupanion
By: Alan
this is the third dog I have had on fruit canyon and I have always been served well.
this is the third dog I have had on fruit canyon and I have always been served well. With my dog died a few months ago, everyone was very caring and sympathetic as I filed his last claims and remembered him when I adopted my two new puppies.Everything was again explained and I felt personally connected to the representative.
Insurer: Trupanion
By: Margaret
Trupanion did not question coverage and their representative was very responsive and personable.
Trupanion did not question coverage, and their representative was very responsive and personable.
Insurer: Trupanion
By: Pamela
Great insurance
Trupanion was so quick and easy, I would highly recommend this insurance
Insurer: Trupanion
By: Pat
I called to redeem a code from our breeder to waive the waiting period for our kitten.
I called to redeem a code from our breeder to waive the waiting period for our kitten. I was having an issue doing so online and so glad I called. Agent was very helpful and got us all signed up without issue
Insurer: Trupanion Canada
By: Rachel
I felt like I was listened to though the outcome was very disappointing
I felt like I was listened to though the outcome was very disappointing
Insurer: Trupanion Canada
By: Nancy