Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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You can count on Healthy Paws!
Great service when you need them most! Dealing with a stressful health emergency for our pet was not easy and knowing we were able to count on Healthy Paws was a huge relief!
Insurer: Healthy Paws
By: LB
Excellent care and customer service
When I purchased pet insurance, I never thought I would use it to the capacity that I have. My dog was admitted to the hospital and was not going to make it due to complications with his spleen and his stomach. He had surgery and is recovering well and is happy. I had no problems with my claim, there were several claims and lots of bills. I submitted my claims healthy paws had a turn around no later than two weeks I received my funds. I am very pleased that there was no hassle whatsoever. Great customer service.
Insurer: Healthy Paws
By: Excellent
satisfied customer
I have had 3 pets insured by Embrace and I am satisfied with their services. My dogs are now 15 years old and one of them has developed some conditions which have required additional workup and medications. Embrace has been reliable in covering my pets claims.
Insurer: Embrace
By: Bill
Healthy Paws Pet Ins. is the best!
We've had Healthy Paws Ins. for over 10 yrs now, spanning 2 different dogs. Prior to Healthy Paws we tried two other Pet Ins. Cos., but were very unhappy with their services, payments, etc. Healthy Paws pays 90% of the Vet's bills, is hassle free, quick & easy claim submissions, and most claims were paid in under 10 days. They even paid 90% for the euthanasia for our 1st dog (God Bless her sweet little soul) when the very sad time came. All's I can say to reviewers is don't waste your time with other Pet Ins. Cos. .. be wise .. go straight to Healthy Paws. Then sit back and relax knowing your pet is well covered (and your wallet too).
Insurer: Healthy Paws
By: Orville
Great investment for your pet
Friendly customer service with excellent support when a pet is in need for medical service.
Insurer: Trupanion
By: Nikola
puppy insurance
good customer service
Insurer: Trupanion
By: Giovanna
My experience with Johnathon was awesome!
My experience with Johnathon was awesome!
Insurer: Trupanion
By: Arrisa
My request was taken care of immediately.
My request was taken care of immediately.
Insurer: Trupanion
By: Joan
The agent was great.
The agent was great. She even understood and was patient that our intelligence was being lowered because of our situation. And I was thrilled that I could get the same thorough service on a Sunday afternoon as if it was the middle of a weekday. We needed very important information about the coverage of a very serious condition so that we could figure out what to do. It would have been very distressing--both for our feelings and for our cat's quality of life-- to have to wait until Monday. Instead, we got the info we needed instantaneously--on a Sunday afternoon!
Insurer: Trupanion
By: Alan
this is the third dog I have had on fruit canyon and I have always been served well.
this is the third dog I have had on fruit canyon and I have always been served well. With my dog died a few months ago, everyone was very caring and sympathetic as I filed his last claims and remembered him when I adopted my two new puppies.Everything was again explained and I felt personally connected to the representative.
Insurer: Trupanion
By: Margaret