Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Wonderful, quick reimbursements
We have two bloodhounds and a German shepherd! We invested in insurance for all three!! Healthy Paws has given us the opportunity to provide them with the best health care without hesitation! Filing a claim took me less then five minutes and reimbursements were received within 10 days!!! (Even with COVID) I can confidently recommend, and do, Healthy Paws to all who have fur babies!
Insurer: Healthy Paws
By: Brooke
Best experience, I wish all insurances worked this way!
I love the way the online experience works. Just take a picture of your invoice and submit! For our dogs surgery we had to call customer service to make sure we would be covered. The representative was very thorough and answered all our questions. Surgery happened and within 2 weeks we had our check in the mail and a sweet follow up email asking how our dog was doing! I truly wish all insurance companies worked this well!
Insurer: Healthy Paws
By: Jessica
Happy with Trupanion
Always an easy process.
Insurer: Trupanion
By: Kileen
Always prompt and helpful
Always prompt and helpful
Insurer: Trupanion
By: Mary
Every pet owner should have Trupanion
I am a huge fan of Trupanion. They remove the financial burden from a difficult time of caring for my aging canine best friend. For every claim I gave received quick professional assistance and a speedy payment. Keep up the great work. Thank you.
Insurer: Trupanion
By: Mindy
Very pleased
My claims have been processed in a timely and fair manner. I am very pleased with my experience. My daughter recommended Trupanion to me because of her satisfaction.
Insurer: Trupanion
By: Susan
Best pet insurance there is
My dog needed hip surgery thwy took care of the surgery and rehab what a nice felling it was over 5000 total. Then during rehab was diagnosed with hip dysplasia they took care of all her rehab and orthopedic equipment including cart. Best insurace. If only my medical was this good. Love these people best pet insurance there is and that is not me all my pets provider said the same thing do not look any farther than trupanion if you want pet insurance you can count on. Never argued. Payed all claims quickly with no fuss. Held up to all there promises. And they pay ckaim quickly
Insurer: Trupanion
By: John