Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always responsive and explains coverage very well
Always responsive and explains coverage very well
Insurer: Trupanion
By: Oppie
Best pet insurance
As always, the experience was outstanding -- easy to file and prompt resolution.
Insurer: Trupanion
By: Cathy
L. Vaughn
Friendly staff and easy to sign up.
Insurer: Trupanion
By: Lauri
Trupanion Worked For Us
Very easy to submit claims, quick response with clear assessments, and timely payment. Much appreciated!
Insurer: Trupanion
By: Peter
Easy Peasy
Enrolment experience was so easy and the staff is very knowledgeable. The staff member who helped me guided me through everything and made all of the info super accessible. She helped me choose a deductible that I feel really good about!
Insurer: Trupanion Canada
By: Morgan
An Overall Happy Outcome
My experience was very good. I do wish the written claim settlement text was more straightforward (reader friendly) as i had to send an email asking for a customer language explanation rather than the insurance speak text I received about the claim values. The person who responded explain the details perfectly and very much as if we were having a conversation. Bravo for this!
Insurer: Trupanion Canada
By: Jim
VET Problem
Only problem we had was from what our vet told us was a problem with what they told us was we supposedly had 2 different accounts which from what i saw was there fault as i checked and i only saw one account
Insurer: Trupanion Canada
By: David
Love Trupanion ??
Trupanion has always come through for my boy and me
Insurer: Trupanion Canada
By: Elizabeth