Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Service, quality and price. What more can you ask for?
After researching several pet insurance companies I chose spot because of the flexibility in choosing the deductible and coverages, as well as the great reviews. The policy document is easy to read and very clear as to what is and isn’t covered. I’ve already made claims under the policy and am impressed as to the communication and turn around time for approval and payment. Everything is done right in the app. They explain what is approved and what isn’t (and why). Apply the deductible, and issue a reimbursement within a couple of days. Customer service is responsive and treat you like a real person. And I even appreciate their informational emails about dog training and other helpful tips. Really happy I chose them. Highly recommend.
Insurer: Spot
By: Georgia
First time filing a claim and she was very sweet in helping me figure it all out.
First time filing a claim and she was very sweet in helping me figure it all out.
Insurer: Trupanion
By: Lynne
Friendly and helpful
Friendly and helpful
Insurer: Trupanion
By: Rebecca
Helpful and effective.
Helpful and effective.
Insurer: Trupanion
By: Sean
I always have a great experience dealing with Trupanion!
I always have a great experience dealing with Trupanion!
Insurer: Trupanion
By: Debbie
my experience so far has been great and seems like the people care about our pets
my experience so far has been great and seems like the people care about our pets
Insurer: Trupanion
By: Dave
Trupanion covers more than most pet insurance.
Trupanion covers more than most pet insurance. They have great support and it's not complicated.
Insurer: Trupanion
By:
I will always have Trupanion for my pets
Every claim with Trupanion is fast and easy. My clinic is able to put through the claim for me and I receive email updates accordingly. It has taken away any hesitation with booking appointments for my dog. I won't own a dog without Trupanion Insurance ever again. The pre-authorization and direct payments have been a lifesaver - literally.
Insurer: Trupanion Canada
By: Alicia