Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Good experience
Very easy and the rep was very helpful
Insurer: Trupanion
By: Pam
best pet insurance anywhere
Trupanion has always been there and helped with every need that I have had with my dogs health and well being. Thank you
Insurer: Trupanion Canada
By: Howard
Because Monica was very helpful with answering my questions and was very personable.
Because Monica was very helpful with answering my questions and was very personable.
Insurer: Trupanion
By:
Great experience
Claim was settled quicklyand efficiently and the process to file the claim was simple and straight forward. More than happy with Trupanion
Insurer: Trupanion
By: Melvina
Kat was very helpful answered all my questions or found the answer to all my questions.
Kat was very helpful, answered all my questions or found the answer to all my questions. She was very cheerful and personable.
Insurer: Trupanion
By: Jean
Mr. Narin Vann was very helpful in answering any questions we had. Also he was so pleasant to talk too.
Mr. Narin Vann was very helpful in answering any questions we had. Also, he was so pleasant to talk too.
Insurer: Trupanion
By: Annie
Fastest Insurance Claim Ever!
One of the employees at VCA Ragland & Riley filed the claim on the computer and within seconds the claim was processed. It was amazing how quickly and how easily everything went through. I was surprised and very satisfied with the results.
Insurer: Trupanion
By: Denise
Mixed review
Their communication is excellent. They have an fast response to routine claims but when it comes to major claims the response is VERY slow. I submitted a claim on 8/6. It is now 8/23;and still have not gotten any refund even though most of the procedures had been covered before. This is not my first experience in waiting weeks for a refund.
Insurer: Trupanion
By: Patricia