Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Peace of mind knowing you have insurance. It's our first emergency we experienced with Titus and it's already paid itself off!
Thank you for reaching out to check on Titus. He is recovering very well. Almost back to normal. Today he gets his follow up and sutures removed. Thank you all for the smooth transition with the financial process of the claim. It helped us focus on Titus' recovery instead of how we can recover financially. I'm very happy that we invested in your Healthy Paw Pet insurance policy!!
Insurer: Healthy Paws
By: Peter
So glad I decided to go with Trupanion!
Andie is the first of 6 dogs in my life that I've had pet insurance on. Prior to selecting one, my friends and I went over many reviews and made comparisons. Finally we each decided to go with Trupanion, and we are all extremely happy with our choice - we have had nothing but positive experiences and would recommend to others for sure.
Insurer: Trupanion
By: Nancy
With veterinary costs skyrocketing I would highly recommend Healthy Paws who have been there for us for 7 yrs
Our 8 yr old Abby has Healthy Paws Ins for 7 years. In this amount of time we have had several emergency visits & just this year alone 3 cancer surgeries by an oncologist specialist that we chose. They even covered her ecollar & meds. After submitting our claims which is done so easy on their website, we were reimbursed in just a few days. She's covered for her lifetime which I hope is years!
Insurer: Healthy Paws
By: Sue
Thank you Trupanion. Exceptional pet insurance 😊
We are very grateful to have Trupanion Insurance for our pets. They were highly recommended by our veterinarian. You could not find a better team to care for your animal family. They respond quickly to claims, and that is so helpful when it can be so concerning, and worrisome when one of our beloved companions may be diagnosed with a difficult disease or illness. We recommend them to all of our family and friends. Heartfelt thank you to your great team Trupanion. 💛 Izzy, Merry and shelly
Insurer: Trupanion
By: Shelly
Screw up in communication caused us to doubt Pet Best, but they came thru 100 percent .
We received an e mail from Pet best insurance after make a claim which indicated that they were not going to cover our dogs newly diagnosed Addison’s Disease . This was totally wrong and Pet’s Best did in fact cover our dogs hospital and medication bills properly. I apologize for a bad review and Pet’s Best was great in covering our claim . Sorry for the screw up ! I would definitely recommend this pet insurance company . John F
Insurer: Pets Best
By: John
Friendly updated me as to when processing may start.
Friendly, updated me as to when processing may start.
Insurer: Trupanion
By: Kathy
Great service!
Prompt processing of claim and was kept up to date with frequent emails
Insurer: Trupanion
By: Pauline
Wes was great and easily helped me with what I needed!
Wes was great and easily helped me with what I needed!
Insurer: Trupanion
By: Christina