Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Because a few times that I did call the person was well informed and gave the steps for me to follow up.
Because a few times that I did call the person was well informed and gave the steps for me to follow up.
Insurer: Trupanion
By: Lia
fast service.
fast service. pleasant to talk to.
Insurer: Trupanion
By: Lynn
Friendly staff seem to really care about my pets always pleasant to talk to
Friendly staff seem to really care about my pets always pleasant to talk to
Insurer: Trupanion
By: Patrick
good service nice people
good service, nice people
Insurer: Trupanion
By: Zinaida
Professional and kind.
Professional and kind.
Insurer: Trupanion
By: Kathleen
Prompt.
Prompt.fair,gracious,I always get to talk to someone.
Insurer: Trupanion
By: Mary
We have had Trupanion for over ten years with another dog.
We have had Trupanion for over ten years with another dog. When I called about adding another dog everything was explained to me and additional options were given without asking.
Insurer: Trupanion
By: Walter
Your employee was friendly and very helpful.
Your employee was friendly and very helpful.
Insurer: Trupanion
By: CJ
Jonathan was great to deal with and speak with over the phone.
Jonathan was great to deal with and speak with over the phone. Very polite and courteous. I haven’t yet had to use the services so don’t know how it will be when needed
Insurer: Trupanion Canada
By: Julie
Kat was super friendly and helpful!
Kat was super friendly and helpful! Seamless, quick experience.
Insurer: Trupanion Canada
By: Allison