Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent insurance and excellent customer service
Excellent service and customer service is the best 🥰🥰🥰🥰
Insurer: Embrace
By: Linda
Fantastic, prompt service, great coverage
Healthy Paws is the best! My 3-year old dachsund mix (probably terrier), Lyle, ruptured a disc and had severe spinal trauma a little over one month ago. Though the injury is typical of dachshunds (long backs, short legs, fearless jumpers), she was young to have it happen. It paralyzed her from the waist down. She had surgery that, with the hospital stay and all the other associated expenses, cost ca. $15,000. Healthy Paws paid 80% of it, and did so within days of my submitting the claim. For the last three weeks, she has had rehab 3x a week. Each visit costs $220, and, again, Healthy Paws has paid 80% of it (and will continue to do so as long as Lyle needs it). Their customer service representatives are super friendly, helpful and kind, and their claims department patiently answers all questions and gets reimbursements to us in a timely fashion. All that is so important when you have a beloved pet in pain and in need of intense care and you are emotional and trying to sort through the complexities of pet care and insurance. Lyle has gotten stronger since beginning her therapy, and though paralyzed from the waist down with no control over her legs (or bladder or bowels) when it started, can now stand on her own and even stand up. The therapist is very hopeful that she will walk again! We're so grateful to Healthy Paws, because we never could've afforded the entire cost of either the surgery or the therapy, and would have had to let her go. Now, thanks to Healthy Paws (and marvelous veterinary care and the determination of our fierce dachshund who won't give up), chances are good that she'll regain control of her back legs and walk again. We owe them an enormous debt of gratitude.
Insurer: Healthy Paws
By: Maria
Extremely pleased!
I have had insurance with Embrace for approximately eight years for my English Mastiff and am beyond happy with the service I have received. Claims are reviewed and completed quickly. Communication is very good and the staff is great!
Insurer: Embrace
By: Cathy
Love it
I have only had the insurance a few months, as my puppy is 6 months old. Trupanion has covered a good amount of my claims and they have been very prompt with payments. The only negative I have is that at my first visit to the vet, I mentioned several things to the vet that are typical for puppies (she was only 11 weeks old and I had not had her very long). (eating, drinking too fast, scratching) From the vet's notes, Trupanion indicated allergies and digestive issues would not be covered, as they were pre-existing conditions. These were not "conditions" and my pup was never diagnosed with anything as a result of my just asking new doggie mom questions to my vet. So I think it is unfair to indicate certain things would not be covered without a formal diagnosis. However, there was an ear infection that they denied (stating this was related to allergies and was a pre-existing condition) and I appealed it, and with clarification from my vet that there was no diagnosis of allergies, Trupanian ended up paying the claim. I was grateful but feel that it was a hassle having to appeal and ear infection in a puppy. Overall though, I have been happy with the insurance. I would definitely recommend it.
Insurer: Trupanion
By: Toni
I always have a positive experience when speaking with someone by phone.
I always have a positive experience when speaking with someone by phone. They are kind and super reassuring.
Insurer: Trupanion
By: Julie
I just signed up.
I just signed up. The only reason I even gave a score is because the person helping me on chat was polite and helpful. I have no other experience with Trupanion.
Insurer: Trupanion
By:
Have always had great customer service and peace of mind that my pet will be taken care of
Have always had great customer service and peace of mind that my pet will be taken care of
Insurer: Trupanion Canada
By: David
First respons was concern for my puppy
The young lady was so helpful when I called. Her first response was concern for my puppy, then she completely resolved my problem.
Insurer: AKC
By: Barbara