Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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The representative is always very polite.
The representative is always very polite. If I ask about coverage and they are not sure the get the answer. I never feel like I'm a Nuisance. They truly want to help.
Insurer: Trupanion
By: Trudy
The wait time for a claim has been long but as the representative said it was due to Covid.
The wait time for a claim has been long, but as the representative said it was due to Covid. I completely understand that, but if that would have been told at the beginning I would have known the wait time would be longer. I keep receiving emails and texts saying it will be "two more days" or 'your claim has been sent to a new person." That part has been frustrating.
Insurer: Trupanion
By: Brynn
Always good experience
Always good experience
Insurer: Trupanion
By:
Better than "people" insurance!
As always, Trupanion claims services is courteous, expedient, and fair. In many ways, it is better than "people" insurance!
Insurer: Trupanion
By: ARLENE
Meh
Claim took longer than usual and did not reimburse anything.
Insurer: Trupanion
By: David
customer service reps are friendly and helpful when calling in with questions.
customer service reps are friendly and helpful when calling in with questions. Your response time to claims is above par.
Insurer: Trupanion
By: Mary
First time I had to turn over a very hefty bill for emergency surgery and she was very easy to talk with and answered my questions.
First time I had to turn over a very hefty bill for emergency surgery and she was very easy to talk with and answered my questions.
Insurer: Trupanion
By: Natalie
Mary and RJ love Trupanion!
I have submitted a lot of claims for my 6 year old Dalmatian, RJ in the last couple of years and have always been pleased with the prompt service. This summer RJ got a little sister who I also have enrolled with Trupanion. Trupanion has been there to help me provide RJ with the best possible care - I couldn't have done it without them!
Insurer: Trupanion
By: Mary