Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always have excellent interaction with staff and policy easy to understand.
Always have excellent interaction with staff and policy easy to understand.
Insurer: Trupanion Canada
By: Tracy
I REALLY LIKED THE CUSTOMER SERVICE REP THAT UPDATED THE INFORMATION INTO MY ACCOUNT. VERY KNOWLEDGEABLE
I REALLY LIKED THE CUSTOMER SERVICE REP THAT UPDATED THE INFORMATION INTO MY ACCOUNT. VERY KNOWLEDGEABLE
Insurer: Trupanion Canada
By: Michelle
You guys are friendly and attentive.
You guys are friendly and attentive. Always a pleasure to deal with.
Insurer: Trupanion Canada
By: Chantal
I have nothing but great experiences with Trupanion.
I have nothing but great experiences with Trupanion.
Insurer: Trupanion
By:
Quality, consistent experience
Trupanion has consistently provided a quality customer experience.
Insurer: Trupanion
By: Kristine
Trupanion seems more transparent in knowing what is covered under my plan than other pet insurance companies.
Trupanion seems more transparent in knowing what is covered under my plan than other pet insurance companies. Also, Mike and everyone I have talked to has been very friendly and helpful.
Insurer: Trupanion
By: Larry
Very friendly good voice projection & precise.
Very friendly, good voice projection & precise.
Insurer: Trupanion
By: Erika
Always great service.
Always great service. I trust Trupanion to help when they can.
Insurer: Trupanion Canada
By: Krista
Because Alexis was informative prompt and kind.
Because Alexis was informative, prompt, and kind. You could tell she cared about our little pup!
Insurer: Trupanion Canada
By:
Excellent customer service both when adding a new pet or making a claim
Excellent customer service both when adding a new pet or making a claim
Insurer: Trupanion Canada
By: Victoria