Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy Submit Process
I’m really pleased with the level of service and the ease of claims submitted using the mobile app as it has improved a lot the last year. Pricing is comparable to others, no issues with claims in for years and i feel it’s a good value for the price. I especially appreciate that Embrace has a relationship with USAA which i feel indicates that they’re held to an extremely high standard of doing business.
Insurer: Embrace
By: Kathleen
Look for options
First of all I like to say that they make buying insurance an easy transaction however all that ease changes once you submit claims. All wellness claims are processed automatically by a computer thus denies every claim, pretty much because it does not recognize that you have endorsed coverage. Secondly, you wait for hours on the phone whenever you are calling to clarify or appeal a claim deicison made by a silly computer. Then, to just be told that they will correct it and that can take up to 2 more weeks, on top of the 2-3 weeks that you have already been waiting for the initial claim decision. I am not sure what is the hold up since you are providing all documentation that most likely all comes from licensed veterinarians. I do not ever recall a company taking this long to reimburse someone for coverages that they specifically chose to purchase on their plan. Please look for options before choosing to settle for PetsBest. Sorry for the long review, but until the correct these issues, I will be an unsatisfied customer.
Insurer: Pets Best
By: Vianey
Awesome Pet Insurance
I love my pet insurance with Embrace. They have shown excellent customer service and my Wellness claims were handled extremely fast. Thank you. I will definitely recommend your services to others for their fur babies.
Insurer: Embrace
By: Octavius
Very Good Pet Insurance
Embrace has been very good about covering my pet's claims in a timely fashion. I've been satisfied with the coverage, and have no complaints about the company. I would recommend them to anyone.
Insurer: Embrace
By: James
Saved our pups life!
We adopted our first puppy and decided to get pet insurance shortly after. About a month after bringing home our rescue, our very playful chihuahua/terrier mix had a seizure. It totally scared us, so we took her to the vet and they immediately suggested taking her to the pet hospital. Her seizures got worse that day and the hospital had to give her shots and do bloodwork. They kept her two nights (around 1200/night) to keep her stabilized and for observation. The bloodwork showed she had a liver shunt and needed this operation asap (6k for the surgery). This being our first puppy ever, we had no idea what to do or how we were going to pay for this! Thankfully, the pet insurance became active a week or so before our pup had a seizure. We filed our first claim to help cover her hospital visit and was so surprised at how helpful and sweet the folks were who helped us file a claim. They really cared about our little pup and to this date have covered the majority of $10,125+ of our puppy’s medical bills in just the last month and a half!!! We are very grateful to have chosen healthy paws as our insurance and could not have saved our pups life without it!!
Insurer: Healthy Paws
By: Melissa
The worst
I hear this was a good insurance for your pet. OMG NOT, I have a few Vet visit for her shots and heart worm meds. I got my dog in May/2020 and still they have not given me my money for the claims. I have been paying $44 plus dollars every month. PLEASE do not use them. Its a scam, they do not reimburse you at all.
Insurer: Pets Best
By: B
Thank goodness for Trupanion they are angels
Trupanion is the number one dog insurance that really cares. They have helped my Lexie since 8weeks old . She is on medication daily to keep her healthy and Trupanion has made it possible so I can do this
Insurer: Trupanion Canada
By: Linda
Always have excellent interaction with staff and policy easy to understand.
Always have excellent interaction with staff and policy easy to understand.
Insurer: Trupanion Canada
By: Tracy
I REALLY LIKED THE CUSTOMER SERVICE REP THAT UPDATED THE INFORMATION INTO MY ACCOUNT. VERY KNOWLEDGEABLE
I REALLY LIKED THE CUSTOMER SERVICE REP THAT UPDATED THE INFORMATION INTO MY ACCOUNT. VERY KNOWLEDGEABLE
Insurer: Trupanion Canada
By: Michelle
You guys are friendly and attentive.
You guys are friendly and attentive. Always a pleasure to deal with.
Insurer: Trupanion Canada
By: Chantal