Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is the champion of pet insurance!!!
After having several Huskies over time, I realized it was important to have insurance to cover the more costly and immediate episodes that affect our pets lives and the cost associated with those episodes. Over time, Healthy Paws was always prompt with reimbursement and communication and this summer was the real test when my Husky was over vaccinated. I asked the doctors and specialist to do all they could to save her, all the while hoping Healthy Paws would be there to put the economic side of the equation out of the question. Ultimately, i did lose my beautiful girl Liza, however, Healthy Paws did follow through as promised and assured the peace of mind to know you can do what needs to be done to try and save your loved one! I will continue to use them for my other Husky (Bandit) and have complete confidence with Healthy Paws.
Insurer: Healthy Paws
By: Dennis
Best insurance at an affordable price and easy to process claims!
I started researching pet insurance companies after my dog had her front leg amputated. Pet's Best was friendly and answered all my questions about the different types of policies and they didn't need any prior records to sign my dog up. When I had to submit a few claims they were professional and helped me through the process. All claim refunds came back to me as direct deposit, which is so convenient. I would definitely recommend Pet's Best to all my friends and family.
Insurer: Pets Best
By: Tara
Thank you for your QUICK response in your claim. Always their for us!!!!!!!!!!!!!!!!!!!!
Trupanion has been great with all of Molly"s bill,s. There always ready to help.
Insurer: Trupanion Canada
By: Pam
Healthy Paws is the Best
I've used Healthy Paws for my GSD for almost 10 years now and they are fantastic. The company is very easy to work with, seem to genuinely care about the health of my dog, and they process claims very quickly. I have become a loyal customer and plan to use in them in the future for any dogs that join my family. I also like that they are foundation and give back-- working with them is truly a win-win.
Insurer: Healthy Paws
By: Judy
If you own a pet, get Trupanion, you’ll be glad you did!!
Trupanion has been absolutely fantastic!! This company is so compassionate, I recommend this company to whomever I speak to, My little furbaby means the world to me and will do whatever she needs to get healthy. Trupanion gives me peace of mind knowing she will get what she needs. Thank you Trupanion!!
Insurer: Trupanion
By: Tina
OutStanding Customer Service
Trupanion is a true companion to me and my pets. They are so professional you know your business.Yet you are so kind,understanding,
Insurer: Trupanion
By: Joy
Makes me glad I got insurance for my furbaby
I have nothing but good things to say as a first time pet owner and first time pet insurance policy holder. My baby went to ER and a one night stay in icu after what looked like a seizure or stroke (she collapsed out of nowhere while running with my sisters dog. Something they do all the time) it was such a relief to know the cost was not an issue (do still put a pet fund aside: you have to pay the cost upfront before you’re reimbursed) the total bill was for about 1100 and received about 900 back. this included x rays, fluids and bloodwork) I have the 90% reimbursement policy and have had it since my baby was a puppy (about 4 months) and I received Emails updating me with any information that was required. The initial claim took the “longest” as I needed to update medical records from wellness checks from her primary. The second and third were a puppy vaginitis treatment and a nausea and vomiting evaluation after she had 6 episodes that morning and all I had to do was update my invoice with doctors notes (app works like the pdf maker in notes on iPhone to upload your documents) and received my reimbursement in two days. I called multiple times for help with my first claim and received nothing but support and agents that were happy to help me. I cannot recommend Healthy Paws pet insurance enough. Read the reviews and compare: the proof is in the pudding.
Insurer: Healthy Paws
By: Reyna
Get Trupanion Pet Insurance
My dog had to have knee surgery and from the estimate to the payment directly to our vet, the process could not have been smoother. I am so grateful to have Trupanion Pet Insurance, they really helped us get the best care for our beloved pet.
Insurer: Trupanion Canada
By: Annette