Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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All customer service representatives are wonderful
All customer service representatives are wonderful
Insurer: Trupanion
By: Jan
Great coverage.
Great coverage. Reasonable price. Great customer service.
Insurer: Trupanion Canada
By:
Happy Maltipoo Mom!!!
My maltipoo has been insured, with Trupanion, since 2014; we have never had a claim, until her diagnosis, last year, of allergic dermatitis, necessitating daily use of Apoquel. Trupanion has stepped up and followed through, as they said they would, in reimbursing 90% of the cost, following my initial $200 deductible. The online claim submission and direct debit reimbursement, is easy and very expeditious. Trupanion customer service is always friendly and helpful, as well. Very much appreciated...thanks, Trupanion!!!
Insurer: Trupanion
By: Jan
Easy & No Regrets
Smooth. Fast. Friendly. Immediate.
Insurer: Trupanion Canada
By: Holly
Great Info from Rep!
I found Trupanion's website to be very informative and when I decided to call one of your reps I was very impressed with her knowledge. She was able to answer all of my questions and provided great examples and explanations. She was very pleasant and a pleasure to deal with.
Insurer: Trupanion Canada
By: Patricia
no hassle experience
The vet send in the bill and it was taken care of very quickly with no hassle. Great experience
Insurer: Trupanion Canada
By: Keith
Simply the Best!
Trupanion has paid all my claims in a quick manner ever single time. Their premium may be a little higher than what others may charge however you get what you pay for. They have the best claims service and worth every dollar I pay. Would highly recommend Trupanion to any one looking for insurance on their dog or cat.
Insurer: Trupanion Canada
By: Bruno
Trupanion put the wag back in my tail
The chat feature worked so well. I was able to connect with someone immediately with my questions. It was my first ever insurance claim so the help was appreciated.
Insurer: Trupanion Canada
By: Cheryl