Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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All questions were answered
All questions were answered
Insurer: Trupanion
By: Doris
Great service and personality
Great service and personality
Insurer: Trupanion
By: Debra
Great costumes service polite
Great costumes service, polite
Insurer: Trupanion Canada
By: Saida
Helpful thorough patient understanding
Helpful, thorough, patient, understanding
Insurer: Trupanion Canada
By: Jody
Always informative and expedited quickly
I wish my own insurance was this informative and fast! Your team always keeps me informed of the progress and so quickly, it’s amazing.
Insurer: Trupanion
By: Mary
Emily was empathetic regarding an ongoing and extremely annoying and frustrating situation with Trupanion EVERY MONTH.
Emily was empathetic regarding an ongoing and extremely annoying and frustrating situation with Trupanion EVERY MONTH. I’m very disappointed and angry with Trupanion after being a great paying client for years and years. Shame on Trupanion for treating me this way. Call me for more info: Susan Kramer, 323-633-2198, policy TU000039632.
Insurer: Trupanion
By: Susan
Every contact I’ve had with Trupanion Reps has been wonderful!
Every contact I’ve had with Trupanion Reps has been wonderful!! Everyone is very helpful and polite, which I really appreciate when contacting customer services for any company!! In addition, we think Trupanion offers the most comprehensive coverage around and monthly premiums are reasonable considering the coverage! Thank you so much!??
Insurer: Trupanion
By: Sara