Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Alice was informational but unlike most people I have interactyed with at trupanion she was not very friendly.
Alice was informational but unlike most people I have interactyed with at trupanion she was not very friendly.
Insurer: Trupanion
By: Sherrilyn
Excellent coverage support and customer service
Excellent coverage, support and customer service
Insurer: Trupanion
By: Jean
I got pet insurance when Ellie was a puppy and thanks goodness I never had to submit a claim.
I got pet insurance when Ellie was a puppy, and thanks goodness I never had to submit a claim. But my questions get answered quickly, i appreciate the online chat option to get quick answer.
Insurer: Trupanion Canada
By:
Every time I call Trupanion the person I talk with (after a very short wait if any at all) is invariably pleasant and helpful.
Every time I call Trupanion, the person I talk with (after a very short wait, if any at all) is invariably pleasant and helpful. Trupanion really cares—and always comes through us and our pets.
Insurer: Trupanion
By: Shari
Helpful and responsive chat feature
Helpful and responsive chat feature
Insurer: Trupanion
By:
People at Trupanion are always nice and helpful
People at Trupanion are always nice and helpful
Insurer: Trupanion
By: Barbara
Quick and friendly service.
Quick and friendly service.
Insurer: Trupanion
By:
Wonderful service
I recently submitted Ferdinand's invoices for his skin infection. Trupanion quickly addressed the invoices and made it easy. Thanks!
Insurer: Trupanion
By: Cynthia
Always STELLAR service
Always STELLAR service
Insurer: Trupanion Canada
By:
Anytime I have contacted Trupanion the people I have spoken to are respectful knowledgeable and genuinely seem to care about your furry family member.
Anytime I have contacted Trupanion the people I have spoken to are respectful, knowledgeable, and genuinely seem to care about your furry family member. I only have great things to say about Trupanion!!!
Insurer: Trupanion Canada
By: Susan