Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Halina in Etobicoke
I have always been very pleased with Trupanion and would highly recommend it as the perfect insurance plan for any pet owner.
Insurer: Trupanion Canada
By: HALINA
Easy to Sign Up + Kind Staff
Easy to sign up and the person on the phone was super kind. It was also very easy to get a quote online and see what it included. I super appreciate you guys!
Insurer: Trupanion
By: Karen
Very efficient professional and courteous employees.
Very efficient, professional and courteous employees. When my puppy needed immediate veterinary care to save his life, I was so glad I had Trupanion pet insurance. This put my mind at ease so that I was not worried about paying the hospital bill. After filing a claim I was quickly reimbursed. They are there when you need them.
Insurer: Trupanion
By: Alison
Good customer services.
The staff I was talking to is very friendly, helpful and understanding of my lost. They processed my claim in a timely manner even though I am not entitled based on the terms in the contract. Overall, my experience with Trupanion is very satisfactory.
Insurer: Trupanion Canada
By: Charles
Ashley was very helpful
Ashley was very helpful
Insurer: Trupanion
By: Jessica
excellent service at every level of interaction
excellent service at every level of interaction
Insurer: Trupanion
By:
I have had only positive interaction and experiences with Trupanion.
I have had only positive interaction and experiences with Trupanion.
Insurer: Trupanion
By: Marcy
It was very fast and easy to reach a person to help me reset my password.
It was very fast and easy to reach a person to help me reset my password. They were very helpful with all of the account questions I had.
Insurer: Trupanion
By: Wyatt
Representative was very friendly and handled my request to transfer insurance from previous pet owner to me.
Representative was very friendly and handled my request to transfer insurance from previous pet owner to me. Also informed me of deductible options.
Insurer: Trupanion
By: Raymond
Seamless Claims
What makes this insurance invaluable to us, is the fact that our vet can submit claims FOR US. We are a busy family and don't always remember, or have time, to submit claims, reimbursements, etc. Enabling the vet to be able to submit claims for patients is HUGE and the only reason why we chose Trupanion.
Insurer: Trupanion
By: Holly