Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Helpful friendly.
Helpful, friendly. Answered all my questions
Insurer: Trupanion Canada
By: Kelly
I have always had very positive interactions with Trupanion.
I have always had very positive interactions with Trupanion.
Insurer: Trupanion Canada
By: April
Enrolling was super easy. Follow up emails were very helpful.
Enrolling was super easy. Follow up emails were very helpful.
Insurer: Trupanion Canada
By: Tanis
Enrollment
I checked other providers and yours came highly rated. Also the service was excellent on enrollment.
Insurer: Trupanion Canada
By: Barbara
Extremely fast, easy claim process!
On a recent emergency vet visit, I needed to open a claim through Trupanion for treatment of my Golden Retriever, and I couldn't be more pleased with how seamless the claim process was. Between the vet being able to direct bill through my insurance, the extremely fast response to the claim through Trupanion, and the updates by email and text on the claim process, I could not have expected a better experience. I would highly recommend Trupanion to any animal owner!
Insurer: Trupanion Canada
By: Trevor
Great customer service at Trupanion
The customer service rep was fantastic, patient and very pleasant to talk to. She knew her product details and facts and she was well informed. I give her top grades for her phone personality !!
Insurer: Trupanion Canada
By: Dinu
Only the Best for Kai
I chose this rating because it was a seamless experience, no pressure, knowledgeable representative.... excellent service and very well informed. I felt comfortable and reassured that this was the best for my dog "Kai"
Insurer: Trupanion Canada
By: Joanne
This person was so kind.
This person was so kind. At one of my most lowest and scared moments she was just so kind
Insurer: Trupanion Canada
By: Susan