Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Terrible Customer Service- took over a month to process any claim or get a reimbursement
I cancelled my policy with Pet's Best after using them for about 6 months. To pay $45 a month on pet insurance and not receive adequate customer service is unacceptable. The claims process was extremely lengthy- took over a month for anything to process and I had to be the one to keep reaching out asking what is going on. I feel as though businesses are now using Covid as an excuse for poor customer service and that doesn't sit well with me, when these claims can all be processed via the internet. Overpriced insurance for low quality service. Would not recommend.
Insurer: Pets Best
By: Emily
Great experience!
Thank goodness we finally decided to insure Emmy, just months after we did, an extended (and expensive) hospital stay became necessary and Healthy Paws has been great, they have covered everything they said they would, and reimbursement has been quick. I had a minor issue with a claim and when I called customer service it was resolved quickly and kindly. We have a friend who is a vet and she has used Healthy Paws for years for her dogs; she is the one that referred us, and I am so glad she did!
Insurer: Healthy Paws
By: Anna
Painless & Fast
I've had a great experience with this company. During a stressful time with an injured pet, it's great to know that you're covered AND you will get paid out quickly. After 2 years of no emergencies with Phoebe, she unfortunately had 2 unrelated and EXPENSIVE emergency visits to the vet this month (sliced paw pad on a rock & swallowed a sock 3 weeks later). The first claim was so easy - and we were updated on the status each day (including saturday and sunday) and i received a check in the mail on the 3rd day! In her 2nd emergency, i was panicked that it might not get covered since we submitted a claim just a few weeks before. I shouldn't have been worried - the claim went through and was accepted and paid out within just a few days (which was a relief bc the bill for this one was almost 3000!). They were friendly, quick, easy and reassuring. Not only did they not give me a hard time with the 2nd claim, like i worried - but they followed up to make sure Phoebe was ok and healing well. It has been a really great experience. For a while, i was wondering if insurance was even necessary since i had it for 2 years without needing it...but this month PROVED how crucial insurance was and i was so thankful to have them on my side!
Insurer: Healthy Paws
By: Carolyn
Great Experience
Outstanding company with super friendly and knowledgeable staff. Process only took four days.
Insurer: Trupanion
By: Robert
Stay away!
Don’t choose this company, they will do everything they can and possible to deny your claim!!! Our 2 yr old cat got cancer and after much email and calling back and forth to figure out why the claim was taking so long they just wanted confirmation that we didn’t have our cat during a certain time period and he didn’t go to the vet during that time not that It affect our pet insurance. Then they now are saying a scar from a scratch he had gotten when he was 7 months old is a preexisting conditioning for cancer (lymphoma at that)
Insurer: Embrace
By: Charity
So grateful for the Healthy Paws team!
I can't recommend the Healthy Paws team enough! Our cat Mac got an infection that put him in the hospital overnight. On top of being an emotional mess, we were worried sick about how we were going to afford his care. Healthy Paws reached out immediately to check on him (and us!) and put our minds at ease. What would have been close to a $1400 out-of-pocket expense was just a fraction of that, and the HP team continued to check in on us to ensure Mac was on the road to recovery. We were hesitant about getting pet insurance at first, but are so grateful we made the decision to go with Healthy Paws. Their mission to help homeless pets is the cherry on top of a wonderful organization.
Insurer: Healthy Paws
By: Susan
This was the smoothest insurance experience I’ve ever had!
Our experience with Healthy Paws has been outstanding. This was our first claim and it was so easy to submit it. Just take a pic of the bill and upload on the phone app and that’s it! Literally nothing else is needed, no explanation, no text entries or incident description needed... and the best part, we received our reimbursement within a few days. Highly recommended!
Insurer: Healthy Paws
By: Christian
Great service
Very good service. Easy to complete form. I was notified when they received my claim which I greatly appreciated and also when check would be deposited in my account.
Insurer: Trupanion
By: Barbara
Greatest and affordable Pet Insurance
I highly recommend Healthy Paws!! I adopted a kitten that turned out to have acute asthma! He is only 2 now with an ER visit every Sept/Oct at the turn of the season, due to Asthma attacks from allergies. The bill was way over $1K not to include meds. Healthy Paws deposited my reimbursement within days (less than a week) at 90% and for his meds as well. I would had never been able to afford his med bills without the reliability of Healthy Paws!
Insurer: Healthy Paws
By: Sommer
Helpful friendly.
Helpful, friendly. Answered all my questions
Insurer: Trupanion Canada
By: Kelly