Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Fast Service
Having recently gone through the process claims with Healthy Paws, I found their service to be quick and easy to use. My dog needed moderate surgery and submitting the claim afterward was a simple process. Healthy Paws even followed up with me about how my dog was feeling after the surgery.
Insurer: Healthy Paws
By: Ben
Compassionate and helpful
Knowledgeable and friendly customer service; compassionate and supportive staff; hassle free claim reimbursement. I highly recommend them. Thank you, PetsPlus for all help so far!
Insurer: Pets Plus Us
By: Elena
Wish my insurance was this good
I can't believe that I needed to file a claim right after the waiting period was over. It was easy to file and when I called for questions everyone was extremely helpful. The claim was processed quickly and they even followed up to see how my puppy was doing. I would recommend them to all my pet families/friends.
Insurer: Healthy Paws
By: Crystal
Finally, good customer service
Good customer service is almost non-existent these days. It's unfortunate but true. Not the case with Healthy Paws. The process of signing up, was a piece of cake. Once signed up, they send emails that are short and to the point. When I needed to file a claim, it was easy. They have an online portal and an app. Both are easy to use, intuitive and don't require a bunch of hoops. They review claims immediately, it's surprising how fast. They pay out just as fast and their statements are easy to read. Our dog got pretty sick and the bills added up. I was afraid they would find sa loophole or reason not to pay and that simply was not the case. I highly recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Cindy
A company that actually gives value
Amazing patience and communication while I was trying to understand the requirements and processes. The person I spoke to found a better rate than was quoted online. The truely amazing lack of restrictions for the insurance is well worth the higher price.
Insurer: Trupanion
By: Joseph
Excellent customer service!
Excellent customer service!
Insurer: Trupanion
By: Joan
My experience so far has been amazing.
My experience so far has been amazing. The employees at trupanion are great to work with.
Insurer: Trupanion
By: Sean
Not happy.
Not happy about several things. Poor communication, attitude, coverage, record keeping, etc. Happier before changes concerning payment method.
Insurer: Trupanion
By: Joyce
The representative was so helpful in explaining how to fill out and submit the claim form and the many ways I could submit it.
The representative was so helpful in explaining how to fill out and submit the claim form and the many ways I could submit it. It was the first time I submitted a claim and it was so easy!
Insurer: Trupanion
By: Beth
Though I have yet to use Nicco's policy I have been most impressed with the service of phone contacts and have felt all my issues and concerns were met with patience.
Though I have yet to use Nicco's policy I have been most impressed with the service of phone contacts and have felt all my issues and concerns were met with patience...a rare treat!
Insurer: Trupanion
By: Joanne