Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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A company that actually gives value
Amazing patience and communication while I was trying to understand the requirements and processes. The person I spoke to found a better rate than was quoted online. The truely amazing lack of restrictions for the insurance is well worth the higher price.
Insurer: Trupanion
By: Joseph
Excellent customer service!
Excellent customer service!
Insurer: Trupanion
By: Joan
My experience so far has been amazing.
My experience so far has been amazing. The employees at trupanion are great to work with.
Insurer: Trupanion
By: Sean
Not happy.
Not happy about several things. Poor communication, attitude, coverage, record keeping, etc. Happier before changes concerning payment method.
Insurer: Trupanion
By: Joyce
The representative was so helpful in explaining how to fill out and submit the claim form and the many ways I could submit it.
The representative was so helpful in explaining how to fill out and submit the claim form and the many ways I could submit it. It was the first time I submitted a claim and it was so easy!
Insurer: Trupanion
By: Beth
Though I have yet to use Nicco's policy I have been most impressed with the service of phone contacts and have felt all my issues and concerns were met with patience.
Though I have yet to use Nicco's policy I have been most impressed with the service of phone contacts and have felt all my issues and concerns were met with patience...a rare treat!
Insurer: Trupanion
By: Joanne
Trupanion Customer Service
Zach is an awesome consultant. He explained everything in detail, answered all questions and welcomes questions!
Insurer: Trupanion
By: Becky
Easy to use - friendly helpful customer service
Easy to use - friendly helpful customer service
Insurer: Trupanion Canada
By:
Have used Trupanion for a previous pet and had a very positive experience
Have used Trupanion for a previous pet and had a very positive experience
Insurer: Trupanion Canada
By:
Claim Issue and fixing information.
The young lady I had spoken to was quite friendly, polite and helpful. She went out of her way to try and help with my situation and will be following up, Very pleased.
Insurer: Trupanion Canada
By: Sharon