Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Amanda was extremely courteous and knowledgeable on how to help me.
Amanda was extremely courteous and knowledgeable on how to help me. Very nice first time encounter, best first experience ever.
Insurer: Trupanion
By: Denise
You care, and so does Trupanion.
My dog has been insured with Trupanion since 2008. Very reliable company. Good to deal with. Quick claims processing, fast response to questions. Friendly agents.
Insurer: Trupanion Canada
By: Laura
Review of service acct TU0002110833
Excellent customer service and feedback on status of pre-approval and claim forms. Excellent and thorough analysis of claims.
Insurer: Trupanion
By: Clay and Mary
I have had a great experience from the start 6 years ago.
I have had a great experience from the start, 6 years ago. Every single person with whom I have spoken over the years has been kind, understanding and most importantly knowledgeable. I always feel like I am speaking with a friend who loves animals and who wants to help and offer suggestions.
Insurer: Trupanion
By: Elizabeth
Nice convenient and you always hold your side of the deal right!
Nice, convenient and you always hold your side of the deal right!
Insurer: Trupanion
By:
No wait time.
No wait time. She was extremely personable and helpful.
Insurer: Trupanion
By: Diana
Because Stephanie was very pleasant knowledgeable and extremely helpful.
Because Stephanie was very pleasant, knowledgeable and extremely helpful. She is a great Ambassador for your company.
Insurer: Trupanion Canada
By: Wanda
Great experience
Friendly and knowledgeable
Insurer: Trupanion Canada
By: Jodie