Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always prompt easy and efficient!
Always prompt, easy and efficient!
Insurer: Trupanion
By: Judy
Helpful and knowledgeable!
Courtney was extremely helpful and knowledgeable plus she was so personable. She sure is an asset to your business!
Insurer: AKC
By: Paula
Answered my question thoroughly and was kind (even over email).
Answered my question thoroughly and was kind (even over email).
Insurer: Trupanion Canada
By: Amanda
Friendly and directed me where to go to get my answer
Friendly and directed me where to go to get my answer
Insurer: Trupanion
By: Becky
Great experience
This was a decision that was made easy by the employee chat session. It was quick and informative.
Insurer: Trupanion
By: Margaret
I have never insured a pet before and I found him to be very knowledgeable and friendly.
I have never insured a pet before and I found him to be very knowledgeable, and friendly.
Insurer: Trupanion Canada
By: Pauline
Help with the stress of caring for pets
Thanks for your help with my lovely dog.You were on the ball
Insurer: Trupanion Canada
By: Carol
Phoebe
The lady on the phone was very friendly and explained everything and emails were very clear on what was covered and not covered. Thank you
Insurer: Trupanion Canada
By: Natalie
Trupanion is an excellent company.
Trupanion is an excellent company. I have been with them for almost 8 years now. Never any issues. Extremely fast payments on claims. Forms are easy to fill out and can be sent right from the vet's office. Prompt service, no hassles, extremely pleasant staff when/if you need to call in for questions. Rates are fair and don't increase as your pet gets older. I highly recommend this company to all pet owners.
Insurer: Trupanion Canada
By: Kristine
Trupanion is better to work with than the competitor we have one of our other dogs with.
Trupanion is better to work with than the competitor we have one of our other dogs with.
Insurer: Trupanion Canada
By: Bill