Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best pet insurance on the market, paws down!
We adopted Georgie from Shaggy Dog Rescue who saved him from a shelter in TX and he made his journey to us via Rescue Road Trips. We didn't know much about his background so decided to start researching pet insurance. It took awhile to really research all of the providers on the market and after reading countless reviews we went with Healthy Paws. Second best decision we have made when it comes to Georgie (first, was deciding to apply to be in the running to adopt him). So fast forward to about 1.5 years after he joined the family. Our groomer noticed a bump by his boy part. We immediately got him into his primary care vet who diagnosed him with mast cell cancer. On to the surgical consultant and resulting procedure (with an overnight hospital stay). While it was nerve-racking to be away from our fur baby, one thing that I didn't worry about was his insurance coverage. Healthy Paws has been nothing but amazing when we have submitted previous claims for his meds, etc. After his surgery I submitted the invoices and the reimbursement was promptly processed. That's not even the best part. The Claws & Paws Protector, Tim W., emailed me to ask how Georgie was going. I couldn't even believe that! That's when I knew that we made the right choice for pet insurance for our fur baby. It's more care and concern than I have EVER or probably ever will receive from my bi-ped insurance providers. Thank you Healthy Paws for providing exemplary customer service and going above and beyond to make pets (and the pet parents) feel cared for and valued. Read your reviews. Do you research. Review your fur baby's needs or possible needs. Pick the best provider for you. If you choose Healthy Paws, I am confident that you will have the best possible experience when insurance is the last thing on your mind.
Insurer: Healthy Paws
By: Melanie
ABSOLUTELY HORRIBLE
hello, I cancelled my membership with you in August and I am looking at my credit card bills and see you have been charging me without my knowledge or permission. I am owed 3 months worth of payments back and have been trying to find a login or somewhere to recancel because apparently you guys didnt get the message the first time. There is nowhere on your website that is helpful for actual customers only stuff for trying to lure people into becoming a member. I am deeply upset and very very angry and will definetly be telling EVERYONE ON EVERY DOG PAGE I FIND NOT TO USE YOU
Insurer: Pets Plus Us
By: Elijah
Trupanion has been great from customer service, ease of submitting claims & follow up.
Trupanion has been great. I did a lot of research & finally decided on Trupanion. I asked my veterinarian & local pet ER & all recommended Trupanion. It is more expensive but I felt it offered the best coverage & I have been very happy with my choice. Their website is easy to navigate & submit claims & their phone customer service has been terrific. Those answering the phones are friendly & have been very helpful. Claims have been processed quickly with everything covered as expected. They keep you posted on the status of your claims via text messages & emails. I highly recommend Trupanion.
Insurer: Trupanion
By: Nancy
Very quick to review claim
Healthy Paws was great with the claim for my kitty. She had to get emergency surgery on her abdomen, which ended up costing us a lot without any budgeting for it. Luckily Healthy Paws was able to reimburse me 80% (which is my selected reimbursement amount). We ended up paying less than a 1/3 of the total cost. They were very quick to get the claim through, checked in a couple times, and I received the check only a week after submitting the claim!
Insurer: Healthy Paws
By: Emily
So Thankful for Healthy Paws!
I am.so thankful for Healthy Paws and how quickly they reimburse me for my pet's vet bills. I have a pup who suffers from skin issues and chronic UTI'S and I never have to worry about her treatment because Healthy Paws always comes through for her! The peace of mind this policy brings me is amazing! I will never go without pet insurance through Healthy Paws!
Insurer: Healthy Paws
By: Kelly
COVID-19 Veterinary Care
I was reluctant to get pet insurance but realized my dog is only getting older and will not put a price on my dog’s life. I had little money for premiums so I setup what I would call a ‘catastrophic’ policy- with a $1,000 deductible and 20% copay. And hoped I wouldn’t have insurance hassles. A year later my 14 yr old dog started limping and progressively not walking. It was difficult to go through the progressive diagnostics to get to the proper diagnosis and that was well over a month. Just when a diagnosis and recommended treatment are finally achieved a pandemic hits. There are few AAHA Hospitals with the expertise and technology available for an MRI and hemilaminectomy to begin with. And now many were closed due to COVID-19. It was a struggle to find one, find one open and as we all know you can’t immediately get Veterinary care. Ultimately I drove to another state. Despite all this Embrace proved they weren’t a hassle or haggle. And that was a lifeline during a very difficult time. My claims greatly exceeded my premiums and when it was time for renewal I thought they would drop me. That didn’t happen.
Insurer: Embrace
By: Amy
If you have pets, you must get insurance!
I adopted 3 rescue kittens when they were 4 weeks of age in 2017. After I got them home, I searched online for pet insurance (this is the first time I have had pets) and Healthy Paws had good online reviews so I went with them. It's a good thing I did, one of the rescues (Mittens) recently developed bladder stones (she's only 2.5 years old) and the vet said surgery was the only option. With Healthy Paws insurance, my final out of pocket cost was $1,600 on a $6,300 vet bill. Getting pet insurance was probably the smartest decision I've made -- the monthly premiums are quite low for the 3 but when a health issue arrives, you will be so grateful that you have insurance. Healthy Paws processes the claims very quickly (it's all done online) and it couldn't be easier. A+++ all the way. I (and Mittens) really appreciate Healthy Paws!
Insurer: Healthy Paws
By: Brian
Embrace Pet Insurance and the Embracers are 100 percent the best
Embrace Insurance Embracers are the very best always there to help anyway they can
Insurer: Embrace
By: Nancy
Very helpful
Bryce was very helpful in helping me with this years options and renewal.
Insurer: AKC
By: Tracy
Above and beyond in customer service
Cortney was above and beyond in her customer service. She answered every one of my many questions and was compassionate to work with throughout the process. She is an enviable part of your team and a pleasant example of your company! Thank you!
Insurer: AKC
By: Christa